Customer Service Specialist, F&B & Naturals (Global)

Symrise AG; Hasbrouck Heights (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading global supplier in the flavor industry is seeking a Customer Service Representative to support their Food & Beverage and Naturals divisions. The role involves managing customer orders, coordinating with various departments, and ensuring customer satisfaction. Ideal candidates should have experience in a manufacturing environment, strong communication skills, and proficiency in relevant software systems.

Qualifications

• At least three years of customer service experience in a manufacturing environment.
• Experience in the flavor industry is desirable.
• Knowledge of international shipments and foreign languages is a plus.

Responsibilities

• Serve as the primary contact for assigned accounts, managing order receipt and shipping.
• Coordinate with Supply Chain to review order status and communicate shipment updates.
• Address customer complaints, ensuring proper follow-up and communication.

Skills

Effective communication skills

Strong organizational skills

Multitasking

Education

High School Diploma or GED

College degree preferred

Tools

SAP

Sage

MS Office

Job description

A leading global supplier in the flavor industry is seeking a Customer Service Representative to support their Food & Beverage and Naturals divisions. The role involves managing customer orders, coordinating with various departments, and ensuring customer satisfaction. Ideal candidates should have experience in a manufacturing environment, strong communication skills, and proficiency in relevant software systems.