Customer Service Specialist (DOM REL)

Franklin County Clerk of Courts; Columbus (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

The Franklin County Clerk of Courts is seeking a Customer Service Specialist in Columbus to assist customers with the issuance of legal documents, court filings, and notary details. You will handle in-person and phone inquiries, verify documents, process transactions, and help determine authenticity of documentation.

Responsibilities include approving E-File submissions, entering data accurately, balancing a cash drawer, and directing customers to the right department.

Qualifications

• High school diploma or GED, with six (6) months of clerical experience.
• Any equivalent combination of training and experience.

Responsibilities

• Assist customers (in person or by phone) regarding legal documents, court filings, notary requirements, and verification of documents.
• Approve all E-File documents and verify contents (case numbers, names, headers, codes, fees).
• Enter and interpret data from legal documents and ensure accuracy.
• Balance cash drawer, accept payments, issue receipts, and maintain daily records.
• Direct callers to the appropriate section/department and maintain regular attendance.

Skills

Typing

Record keeping

Data entry

Customer service

Education

High school diploma or GED

Job description

CLASSIFICATION PURPOSE

The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents, processing transactions, and determining authenticity of documentation.

JOB DUTIES

Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department.

Approves all E-File documents (e.g., complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e.g., case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e.g., organizes and maintains records and files).

Acts as cashier to accept and validate money from payment of fees as required for various transactions (e.g., accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e.g., legal, and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

MAJOR WORKER CHARACTERISTICS

Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT

High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.

Additional Requirements

No special license or certification is required.

Supervisory Responsibilities

None required.

UNUSUAL WORKING CONDITIONS

N/A.