Customer Service Specialist - Billing

UV Logistics; Lafayette (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

UV Logistics in Lafayette, LA seeks a detail-oriented Billing Specialist to ensure accurate and timely customer billing using the McLeod billing system and support accounts receivable activities.

Responsibilities include reviewing invoices, resolving billing discrepancies, and coordinating with terminals, operations, customers, and carriers to ensure smooth billing processes. Strong Excel/Word skills are required.

Qualifications

• Bachelor’s degree in Accounting or Finance preferred.
• Experience with billing, auditing, or transportation industry preferred.
• Familiarity with McLeod or similar billing software is a plus.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Ensure accurate and timely customer billing using the McLeod billing system.
• Review and validate rates, invoices, accessorial charges, and documentation for compliance with contracts.
• Clear billing queues daily while meeting productivity and accuracy standards.
• Research and resolve billing discrepancies, disputes, and invoicing exceptions.
• Partner with terminals, operations, customers, and carriers to resolve billing issues.
• Support accounts receivable activities and communicate rebill-related deductions as needed.
• Maintain customer billing records and suggest process improvements.
• Process customer invoices through portals and ensure timely submission.
• Cross-train and provide support across billing functions as needed.

Skills

Strong communication

Multitasking

Education

Associate or Bachelor’s in Accounting/Finance

Tools

McLeod billing software

Excel

Word

Job description

Primary duties include, but are not limited to:

Ensure accurate and timely customer billing using the McLeod billing system.

• Review and validate rates, invoices, accessorial charges, and customer billing requirements, and supporting documentation to ensure billing accuracy and compliance with contractual agreements.


• Clear billing queues daily while meeting productivity and accuracy standards.


• Research and resolve billing discrepancies, disputes, and invoicing exceptions.


• Partner with terminals, operations, customers, and carriers to resolve billing and documentation issues.


• Support accounts receivable activities and communicate rebill-related deductions as needed.


• Maintain customer billing records and recommend process improvements.


• Process customer invoices through various customer portals, ensuring accuracy and timely submission.


• Cross-train and provide support across various billing functions as business needs require.


• Perform other duties as assigned.

Position Requirements:

• High school diploma required; associate’s or bachelor’s degree in Accounting, Finance, or related field preferred.


• Prior billing, auditing, or transportation industry experience strongly preferred.


• Familiarity with McLeod or similar billing software is a plus.


• Proficient in Microsoft Excel and Word.


• Demonstrated ability to identify and implement process improvements.


• Strong attention to detail, organizational skills, and ability to multitask in a time-sensitive environment.


• Excellent communication and interpersonal skills.


• Knowledge of transportation equipment and terminology is beneficial.

Excellent communication and interpersonal skills.

Equal Opportunity Employer
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