Customer Service Specialist – (Bilingual) La Palma CA HQ

CJ Schwan's; La Palma (CA); Presencial; USD 70.000 - 75.000; Jornada completa

Descripción de la vacante

CJ Schwan’s in La Palma, CA, is seeking a Customer Service Specialist in Ethnic Sales to manage end-to-end order fulfillment and be the main contact for customer inquiries, inventory, and service issues.

Base salary ranges from $70,000 to $75,000 annually, with eligibility for a 5% incentive bonus based on performance; comprehensive benefits and an enhanced Total Rewards package are provided. This role is based in our La Palma office.

Formación

• 3+ years in customer service, support, or process improvement.
• Bilingual in Korean and English.
• Experience in the CPG or supply chain industry preferred.
• Results-driven with strong organization and prioritization.
• Strong problem-solving and communication skills; able to build relationships.
• Proficient in MS Office; SAP experience is a plus.

Responsabilidades

• Manage end-to-end order fulfillment, including entry, billing, and on-time delivery.
• Serve as primary contact for inquiries, inventory, and service issues.
• Collaborate with Sales, Supply Chain, Manufacturing, Distribution, and Transportation.
• Monitor inventory and demand to preempt risks and implement improvements.
• Analyze KPIs to drive continuous improvement in service and order management.
• Communicate product availability and updates to customers and internal teams.

Conocimientos

Bilingual Korean & English

Herramientas

Excel

Word

Outlook

SAP

Descripción del empleo

At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors, and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people together.

Join our Customer Service Team as a Customer Service Specialist in Ethnic Sales, where you will play a critical role in delivering exceptional customer experience. You'll serve as the primary point of contact for order management, partnering with customers, Sales, Supply Chain, Transportation, and Distribution to ensure orders are delivered accurately and on time. If you enjoy solving complex problems, building strong relationships, and identifying ways to improve processes, this is an opportunity to make a meaningful impact every day. This role is based in our La Palma office.

What You Will Do

• Manage the end-to-end order fulfillment process, ensuring accurate order entry, billing, and on-time delivery.
• Serve as the primary customer contact for order inquiries, inventory availability, and service-related issues.
• Partner with Sales, Supply Chain, Manufacturing, Distribution, and Transportation teams to resolve fulfillment challenges and meet customer expectations.
• Monitor inventory, demand, and customer requirements to proactively identify risks and implement solutions.
• Analyze service metrics and key performance indicators (KPIs) to drive continuous improvement in customer service and order management performance.
• Communicate product availability, inventory constraints, and service updates to customers and internal stakeholders.
• Identify process improvement opportunities, elevate critical issues as needed, and support initiatives that enhance service, efficiency, and cost performance.

What We Look For

• 3+ years of experience in customer service, customer support, or process improvement role
• Bilingual – Korean and English
• Experience in the consumer-packaged goods (CPG) or supply chain industry preferred
• Results-driven with strong organizational and prioritization skills
• Strong problem-solving, communication, and interpersonal skills, with the ability to build relationships, collaborate effectively, and deliver excellent customer service
• Proficient in Microsoft Office (Excel, Word, and Outlook); SAP experience is a plus

What We Offer

The base salary range for this position is $70,000 to $75,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range. Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings.

CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email [e-mail].