Customer Service Specialist - Augusta GA

Massey Services, Inc.; Martinez (GA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan

Paid Vacations

Sick Days

Tuition Reimbursement

Job summary

Massey Services, Inc. is seeking a Customer Service Specialist based in Martinez, Georgia. The position involves answering customer calls, resolving inquiries, and scheduling services. Candidates should have a minimum of a high school diploma and previous customer service experience.

Compensation ranges from $16 to $18 per hour, along with a benefits package that includes medical and dental insurance, a retirement plan, and more. Join us if you're looking for a rewarding career with a reputable company.

Qualifications

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem solving skills and excellent computer skills.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Resolve customer inquiries and schedule services.
• Conduct daily reporting and update customer account information.

Skills

Customer service experience

Problem solving skills

Computer skills

Typing skills

Time management

Education

High School Diploma or GED

Job description

## Customer Service Specialist - Augusta GAApplylocations: Martinez, GAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104235Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.Compensation: **$16 to $18 and hour**We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!!**Job responsibilities** Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.**Requirements:** • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire.**Massey Services is an Equal Opportunity Employer and Drug Free Workplace**