Universal Banker - Floater

Vallant Financial, Inc.; Macon (GA); On-site; USD 29,000 - 37,000; Full time

Job summary

Vallant Bank in Macon, GA is seeking a Universal Banker I for a full-time floater role. You will perform teller and personal banker duties, process transactions accurately, and deliver exceptional customer service in a fast-paced branch environment.

You will develop product knowledge, build customer relationships, and contribute to deposit growth by identifying financial needs and presenting suitable solutions. A high school diploma and prior banking or sales experience are preferred.

Qualifications

• Knowledge of bank products and services
• Strong customer service orientation
• Proficiency with basic math and banking transactions

Responsibilities

• Demonstrate exceptional customer interaction while accurately completing teller/personal banker transactions
• Maintain up-to-date knowledge of Vallant Bank products and services
• Ensure high-quality service in all customer transactions
• Match customer needs with suitable product and service solutions
• Grow bank deposits by delivering a superior customer experience
• Build long-term relationships with a focused customer base
• Maintain a professional image and adhere to company policies
• Support the bank's service standards and mission in daily actions

Skills

Customer service

Sales orientation

Attention to detail

Education

High school diploma

Tools

Microsoft Office

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker - Floater

Full Time Level I Macon, GA, US

Universal Banker I Non-Exempt

Branch Manager/Retail Service Manager

Job Summary

The Universal Banker is responsible for:

• demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities
• demonstrating an accurate knowledge of the bank’s products and services
• ensuring superior quality service in completing all customer transactions
• matching the financial needs that achieve those customer goals with product and service solutions
• growing the deposits of the bank by creating exceptional customer experience while providing and filling customer needs as they occur in the branch environment
• building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals
• maintaining a positive service mentality
• having the capacity to successfully satisfy the customer while considering the resources and needs of the organization

The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.

Skills, Knowledge, Talents

Education

• High school graduate with equivalent work and skill experience.

Prior Experience

• One year of banking, customer service and/or sales experience is preferred.

Required Skills and Knowledge

• Must have a comprehensive knowledge of the bank's products and services. Must have a willingness to serve.
• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• Must have a general understanding of the Federal Reserve Banking System.
• Must be able to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and be responsive to supervisory guidance.

Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallant supports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.