Customer Service Specialist 2 - AMSC

Edmonds College; Lynnwood (WA); On-site; USD 38,868 - 43,716; Full time

Job summary

A leading educational institution in Everett is seeking a Customer Service Specialist 2 to provide exceptional support to students and faculty. The role involves managing communications, maintaining records, and ensuring smooth enrollment processes. The ideal candidate will exhibit strong organizational skills and the ability to adapt to changing priorities. This full-time position offers a salary range of $38,868 - $43,716.

Qualifications

• Ability to manage multiple systems and details.
• Flexibility to adjust to program changes and priorities.

Responsibilities

• Provide direct customer service to various stakeholders.
• Respond to inquiries regarding programs via phone and email.
• Maintain accurate student records and program statuses.
• Support contract compliance for students prior to classes.
• Manage logistics for operations and events.

Skills

Customer service

Organizational skills

Adaptability

Job description

Overview

Job title: Customer Service Specialist 2 - AMSC

Salary: $38,868 - $43,716

Location: Everett, WA

We are looking for a passionate and dedicated individual to join our team. In this role, you will play a crucial part in understanding and anticipating the needs of our customers to ensure their satisfaction and loyalty.

The Advanced Manufacturing Skills Center (AMSC) and Washington Aerospace Training and Research Center (WATR), operated by Edmonds College at Paine Field in Everett, serves students and regional employers through short-term training in aerospace, construction, and various manufacturing verticals. The Customer Service Specialist 2 is the front-line representative for students, faculty, and industry partners—managing communications, supporting enrollment, and coordinating day-to-day operations.

Position is opened until filled.

Responsibilities

• Provide direct customer service to walk-in visitors, students, faculty, business partners, and staff


• Respond to inquiries about AMSC/WATR Center, Creative Tech and Construction programs via phone, email, and in-person


• Maintain accurate student records, including enrollment rosters and tuition/fee tracking


• Assign group identifications to students and track program status


• Provide backup support for scheduling contract instructors and coordinate with the Administrative Services Manager


• Support contract compliance by ensuring student accounts are in good standing prior to class start


• Maintain and communicate accurate course schedules and registration details


• Support a welcoming, inclusive environment for diverse populations and adult learners


• Deliver accurate, timely information to ensure smooth enrollment and course participation


• Manage logistics and provide administrative support for operations and events


• Proactively seek out information related to emerging technologies and educational needs

Key Competencies for Success

• Organization & Accuracy: Manages multiple systems and details without dropping tasks


• Adaptability: Adjusts to program changes and shifting priorities with flexibility

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Higher Education

The college values its talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace equity for all. Edmonds College is an equal opportunity employer. Edmonds College invites all individuals to apply and as an equal opportunity employer.