Customer Service Specialist

Avery Dennison; Village of Liverpool (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Inclusive Healthcare

Retirement Savings Plan

Life Insurance

Paid Time Off

Job summary

Avery Dennison is hiring a Customer Service Specialist for an on-site role in Liverpool, NY. The position focuses on order processing, follow-ups, pricing integrity, and ensuring on-time deliveries while providing excellent customer support.

Candidates should have at least 5 years of customer service experience, strong communication skills, and the ability to manage multiple priorities. The role requires a High School Diploma and offers a competitive hourly wage.

Qualifications

• > High School Diploma or equivalent.
• > 5+ years of Customer Service or related experience.
• > Strong written, verbal and telephone skills.
• > Strong data entry and organizational skills with detail orientation and good follow-up skills.
• > Knowledgeable on technical aspects of assigned product lines and customers, with the ability to effectively manage many priorities and issues.

Responsibilities

• > Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• > Provides telephone customer service regarding the company's services and/or products.
• > Identifies customer's needs and determines appropriate action.
• > Uses a computer system to track questions and answers as well as enter and track the status of orders.
• > Evaluates and resolves customer complaints professionally and tactfully.

Skills

Communication skills

Written communication

Telephone skills

Data entry

Education

High School Diploma or equivalent

Tools

CRM software

Order processing system

Job description

Why join Avery Dennison:

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Benefits:

• Inclusive Healthcare: This no-cost program helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high- quality LGBTQ+ healthcare.
• Retirement Savings: Avery Dennison supports your retirement readiness financially through company contributions to the 401(k) Plan. We encourage you to save as much as possible to meet your goals. You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

About the role:

Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts as a Customer Service Specialist. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the "Internal Sales Consultant" position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.

Key Responsibilities:

This is an on-site position based in Liverpool, NY.

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provides telephone customer service regarding the company's services and/or products.
• Identifies customer's needs and determines appropriate action.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluates and resolves customer complaints professionally and tactfully.

• High School Diploma or equivalent required.
• 5+ years of Customer Service or related experience.
• Strong written, verbal and telephone skills.
• Strong data entry and organizational skills with detail orientation and good follow-up skills.
• Knowledgeable on technical aspects of assigned product lines and customers, with the ability to effectively manage many priorities and issues.

The hourly range for this position is $21-$28/ hour. The hiring range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact [phone] or [e-mail] to discuss reasonable accommodations.

Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice:

As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, state, and federal laws.