Customer Service Specialist

Canon U.S.A., Inc.; Upper Darby (Delaware County); On-site; USD 52,000 - 64,000; Full time

Job summary

Canon U.S.A., Inc. is seeking a Customer Service Specialist in Upper Darby, PA to manage customer calls and emails within the service desk.

You will resolve and escalate issues following department procedures and work with supervisors to prioritize and improve processes related to inventory solutions. The role requires 2–5 years in materials distribution or logistics, including hospital materials distribution; HS diploma; strong interpersonal, verbal and written communication; and the ability to

Qualifications

• High School diploma required or equivalent.
• Experience in materials distribution or logistics required; healthcare experience preferred.
• 2–5 years in Materials Distribution, including at least 1 year in hospital materials distribution, inventory management or logistics.
• Specialized expertise in Materials Distribution and/or Logistics processes related to inventory management and communication.

Responsibilities

• Manage customer calls and emails; record issues and resolve/escalate as needed.
• Escalate calls per department procedures.
• Collaborate with supervisors/analysts to clarify processes and prioritize issues.
• Assist with optimization of people, processes and technology solutions that support inventory management.
• Demonstrate detail-orientation, initiative, and mature judgment in responsibilities.

Skills

Interpersonal skills

Verbal communication

Written communication

Prioritization

Organizational skills

Education

High School diploma

Job description

Customer Service Specialist

Job Locations: US-PA-Upper Darby

Requisition ID: 2026-21322

# of Openings: 1

Category (Portal Searching): Administrative/Clerical

Position Type (Portal Searching): Regular Full-Time

Overview

Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.

Responsibilities

• Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalates issues and provide feedback to the customer when issues are resolved
• Escalates call in accordance with department procedures
• Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
• Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
• Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
• Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
• Other duties as assigned

Qualifications

• High School diploma
• Experience working in materials distribution or logistics required. Experience working in healthcare desired
• Minimum 2 - 5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
• Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
• Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
• Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.