Customer Service Specialist

HOLLY HUNT; United States; Remote; USD 44,000 - 56,000; Full time

Job summary

Join a leading company in modern luxury interiors as a Digital Client Experience Coordinator. In this pivotal role, you will provide exceptional client service through digital channels, ensuring seamless communication and support. Required qualifications include a Bachelor’s Degree and 2-3 years in client service. This position allows remote work with opportunities for travel to showrooms.

Benefits

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Disability Insurance

Qualifications

• 2-3 years in client service, preferably with sales background.
• Strong tech skills, including proficiency with MS Office.
• Exceptional written and verbal communication skills.

Responsibilities

• Assist clients through digital channels ensuring seamless service.
• Manage inbound and outbound communications regarding client inquiries.
• Participate in User Acceptance Testing (UAT) for new website features.

Skills

Communication

Problem Solving

Customer Service

Technical Skills

Interpersonal Skills

Education

Bachelor’s Degree

Tools

MS Office

Gladly

Sprinklr

Business Central

Order Track

Job description

1 week ago Be among the first 25 applicants

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Why Join Us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Position: Digital Client Experience Coordinator

Location: Remote or Chicago (with occasional travel to a HOLLY HUNT or partner showroom)

Reports To: Senior Director, Digital

Position profile:

At HOLLY HUNT, we believe in the power of exceptional design and unwavering service, whether in-person or online. We're looking for a Digital Client Experience Coordinator to join our dynamic and high-performing Digital team and provide world-class service across digital service channels, ensuring our clients feel valued, informed, and inspired.

PRIMARY RESPONSIBILITIES:

• Assist clients through digital channels (email, live chat, SMS, phone, social) by answering inquiries, providing product knowledge, and facilitating sales, thereby ensuring a top-tier, seamless service experience.
• Vet and register new clients, offering a premium introduction to HOLLY HUNT.
• Stay up to date on collections and offerings across all product categories (hardgoods and softgoods), delivering accurate and consultative responses to client inquiries. This includes HOLLY HUNT collection, portfolio brands, design partners, and represented brands featured on hollyhunt.com.
• Utilize and master platforms including Gladly (client communication), Sprinklr (social media management), Business Central (ERP system), and Order Track (sample order placement and tracking) to provide efficient and effective customer support. Demonstrate expertise in navigating the company website to deliver fast and accurate digital assistance.
• Manage both inbound and outbound communications, resolving issues related to discontinuations, order status, returns, shipping, and site support while maintaining the highest standard of service.
• Understand the sales process and seamlessly transition clients to the appropriate Showroom sellers to drive conversions.
• As a member of the digital team, participate in User Acceptance Testing (UAT) for new website features and functionality and collaborate with cross-functional teams, ensuring that all updates meet business requirements and deliver a seamless user experience. Provide detailed feedback on performance, usability, and any identified issues to support the optimization of site functionality.
• Proactively identify opportunities to improve client service and streamline workflows for greater efficiency.
• Consistently meet or exceed program metrics and thrive in a high-performance environment.
• Radiate enthusiasm and genuine passion for our brand, creating authentic, meaningful interactions with clients.
  
  

REQUIRED EXPERIENCE:

• Bachelor’s Degree or relevant experience required.
• 2-3 years in client service, with a preference for those with a sales background.
• Strong tech skills, including proficiency with MS Office (Excel, Word), fast web-browsing, and familiarity with multiple digital platforms.
• Exceptional written and verbal communication skills.
• Strong interpersonal and problem-solving abilities to manage client inquiries and resolve issues with tact and professionalism.
• A genuine interest in interior design.
• Ability to work remotely or from the Chicago headquarters, with occasional visits to a showroom. If working remotely, a quiet home office and a reliable wired internet connection are essential.
  
  

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $44,045.00 - $55,085.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Furniture and Home Furnishings Manufacturing

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