Customer Service Specialist

Electronic Express; Tennessee; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Employee Discount

Health Insurance

Job summary

Electronic Express in Tennessee is seeking a Customer Service Specialist to deliver outstanding service to our customers in person at our main office. This full-time role emphasizes accurate data entry, issue resolution, and efficient handling of warranty and service claims.

The ideal candidate has a high school diploma, strong organizational skills, and should be able to work a scheduled shift, lift merchandise if needed, and use Microsoft Office to manage records.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience preferred in retail or service environment.
• Familiarity with Microsoft Office applications.

Responsibilities

• Provide exemplary customer service, enhancing customer satisfaction and loyalty.
• Assist in managing and resolving customer claims and inquiries in a timely manner.
• Enter and track customer warranty and service claims accurately.
• Support a smooth operational flow in a fast-paced work environment.
• Coordinate effectively with service technicians for dispatching and follow-ups.
• Perform accurate data entry related to customers and their transactions.
• Handle billing tasks associated with manufacturer claims and warranties.

Skills

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Posting: Customer Service Specialist at Electronic ExpressJob DescriptionElectronic Express, a leading retailer in electronics and home appliances, is excited to announce the availability of a career opportunity for a Customer Service Specialist. This full-time position plays a pivotal role in delivering exceptional service to our customers and ensuring their satisfaction with our products and services. If you thrive in dynamic, high-energy environments and are committed to excellence in customer interactions, this could be the perfect role for you. Please note, this is not a remote job and requires presence at our main office.

Duties and Responsibilities

• Provide exemplary customer service, enhancing customer satisfaction and loyalty.
• Assist in managing and resolving customer claims and inquiries in a timely manner.
• Enter and track customer warranty and service claims accurately.
• Support a smooth operational flow in a fast-paced work environment.
• Coordinate effectively with service technicians for dispatching and follow-ups.
• Perform accurate data entry related to customers and their transactions.
• Handle billing tasks associated with manufacturer claims and warranties.

Requirements

• High School Diploma or an equivalent educational qualification.
• Strong organizational skills to handle multiple tasks efficiently.
• Reliable source of personal transportation.
• Personal drive and self-motivation to achieve set targets and improve customer satisfaction.
• Availability to work the scheduled shifts without frequent absences.
• Ability to lift and potentially move boxes or merchandise as needed.

Preferences

• Minimum of 1-2 years’ experience in a customer service role, preferable in a retail or service-oriented environment.
• Familiarity with Microsoft Office Applications to manage records and communications efficiently.

Job Details

• Job Type: Full-time
• Pay: $19.00 - $21.00 per hour
• Shift8-hour shift
• ExperienceCustomer service: 2 years (Preferred)
• Work LocationIn person

Benefits

• Paid Time Off
• Employee Discount
• Health Insurance