Customer Service Specialist

Sherwin-Williams; Spokane (WA); On-site; USD 22,041 - 28,929; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Spokane, WA to assist customers, process sales, and maintain store presentation. You will engage with both wholesale and retail clients, recommend product solutions, and help meet monthly and quarterly sales targets.

The role requires a valid driver’s license, physical ability to lift up to 50 lbs frequently and 70 lbs occasionally, and flexibility to work evenings and weekends. Equal opportunity employer.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Deliver excellent customer service and meet store sales goals.
• Assist customers in person and by phone, determine needs, and suggest appropriate products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per policies and procedures.
• Maintain product displays and ensure store cleanliness and organization.
• Assist in deliveries and loading/unloading as needed.
• Keep accurate inventory and stock levels in assigned areas.
• Remain knowledgeable about products and options available.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS system

Job description

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They promptly resolve any customer concerns, maintain high quality and visual standards of the products and store, and consistently meet the store’s sales goals.

Location: Store #708015, 3024 S Grand Blvd, Spokane, WA 99203

Position Type: Full‑time

Pay: $18.30 per hour

Criminal background check: required for this position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.