Customer Service Specialist

Knoll Inc.; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Holidays

Job summary

MillerKnoll is seeking a full-time Customer Service Specialist to work directly with customers and representatives on quotes, status calls, and service. You will assist on various sales/customer service projects as needed.

Responsibilities include answering calls, building relationships with customers and showrooms, providing price quotations, and ensuring excellent service and timely follow-up. Previous wholesale home furnishings experience and strong communication skills are preferred.

Qualifications

• Minimum of one-year experience, preferably in wholesale home furnishings.
• Excellent verbal and writing skills.
• Must be organized, self-motivated, and detail-oriented, with good sales and customer service skills.
• Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience.

Responsibilities

• Answering calls, assist customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products.
• Build customer and representative relations.
• Build sustainable relationships and trust with customers and representatives through open and interactive communication.
• Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders.
• Follow up is essential.
• Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
• Gathers the necessary information concerning customer/representative needs by phone or in person, examines records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Organizational skills

Multitasking

Education

AA degree or equivalent

Tools

Word processing

CRM systems

Job description

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

SUMMARY

This is a full-time position that works directly with customers and representatives on sales quotations, status calls, delivering and service. Assists on various sales/customer service projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering calls, assist customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products.
• Build customer and representative relations.
• Build sustainable relationships and trust with customers and representatives through open and interactive communication.
• Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders.
• Follow up is essential.
• Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
• Gathers the necessary information concerning customer/representative needs by phone or in person, examines records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence.
• Converses or corresponds with customers/representatives and other company personnel such as billing, credit, sales, service, or shipping staff to obtain facts regarding customer inquiries and service needs.
• Examines pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action.
• Responsible for taking a proactive approach to servicing customers.
• Ensure excellent customer service is provided.
• Ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
• Documentation is essential.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum of one-year experience (preferably in the wholesale home furnishings industry).
• Excellent verbal and writing skills.
• Must be organized, self-motivated, and detail-oriented, with good sales and customer service skills.
• Must have word-processing computer experience.
• Ability to multi-task, prioritize and manage time effectively.
• Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience.
• Transferable customer service and sales skills, interior Design, design, creative arts, or home furnishings industry experience/knowledge.

More about CONRAD

CONRAD is a rapidly growing employer with a dynamic and diversified work culture. We offer the opportunity to excel in the interior design and sales fields, working with a very high quality, unique and specialized product. We offer an excellent compensation and benefits package and promote ongoing career and personal development. We maintain an appropriately casual atmosphere. We are easy to locate in the sunny Bayview district. We invite you to visit our website at www.conradshades.com!

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $28.00 - $30.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• other special perks reserved for our associates

This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. To make your job search even better, we've updated our internal job mapping system. As part of this change, any Job Alerts you've previously set up will no longer work. But don't worry, it's quick and easy to create new alerts! Just log in and set up your preferences again to stay updated on the latest job openings.

Join us as we design a more equitable, sustainable, and beautiful future together.

Want to be part of a team that's making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference.