Customer Service Specialist

Ricoh Americas Corporation; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

No prior experience required

Onsite client site

Stable Monday-Friday schedule

Job summary

Ricoh Americas Corporation is seeking a Field Representative I to support production print and mail operations at a long-term client site in Phoenix, AZ. This hands-on role suits someone who enjoys variety, working with technology, and delivering excellent customer service.

In this onsite position you will operate printing, copying, mail processing equipment, sort and deliver mail, drive a company vehicle, perform finishing and quality checks, handle shipping and receiving, respond to customer

Qualifications

• High school diploma or GED required.
• Customer service experience and strong communication skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Operate production print, copying, and mail processing equipment.
• Sort, scan, distribute, and deliver mail throughout the client site.
• Drive a company vehicle to support mail and delivery operations.
• Complete print finishing, binding, and quality control tasks.
• Handle shipping and receiving activities.
• Respond to customer requests and provide exceptional service.
• Maintain equipment, supplies, and organized work areas.
• Support special projects and additional site services as needed.

Skills

Customer service

Communication skills

Team-oriented

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Field Representative I, Fulfillment

Location: Phoenix, AZ | Schedule: Monday-Friday, 8:00 AM-5:00 PM | Onsite

Join Ricoh's Onsite Service Team

Are you customer-focused, dependable, and eager to learn? Ricoh is seeking a Field Representative I to support production print and mail operations at a long-term client site. This is a hands-on role ideal for someone who enjoys variety, working with technology, and providing excellent customer service.

What You'll Do

• Operate production print, copying, and mail processing equipment




• Sort, scan, distribute, and deliver mail throughout the client site




• Drive a company vehicle to support mail and delivery operations




• Complete print finishing, binding, and quality control tasks




• Handle shipping and receiving activities




• Respond to customer requests and provide exceptional service




• Maintain equipment, supplies, and organized work areas




• Support special projects and additional site services as needed

What We're Looking For

• High school diploma or GED




• Customer service experience and strong communication skills




• Basic computer skills, including Microsoft Office




• Ability to learn new equipment and processes




• Team-oriented, professional, and dependable




• Valid driver's license with an acceptable driving record




• Ability to lift up to 50 lbs. and remain active throughout the workday

Why Join Us?

• Paid training provided




• No print or mail industry experience required




• Opportunity to develop technical and customer service skills




• Collaborative team environment with a valued onsite client




• Stable Monday-Friday schedule

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.




• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.




• Augment your education with team member tuition assistance programs.




• Enjoy paid vacation time and paid holidays annually




• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.