Field Representative I, Fulfillment

Ricoh USA, Inc.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K

Employee tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is hiring a Field Representative I, Fulfillment in Phoenix, AZ to support production print and mail operations at a long-term client site. This onsite role operates Mon-Fri, 8:00 AM–5:00 PM, and emphasizes customer service and hands-on equipment operation.

You will run print/mail equipment, deliver mail, handle shipping, and maintain workspace while providing excellent service; training is provided and prior print industry experience isn’t required.

Qualifications

• High school diploma or GED.
• Customer service experience and strong communication skills.
• Basic computer skills including Microsoft Office.
• Ability to lift up to 50 lbs and stay active through the day.
• Valid driver’s license required.

Responsibilities

• Operate production print, copying, and mail processing equipment.
• Sort, scan, distribute, and deliver mail throughout the client site.
• Drive a company vehicle to support mail and delivery operations.
• Complete print finishing, binding, and quality control tasks.
• Handle shipping and receiving activities.
• Respond to customer requests and provide exceptional service.
• Maintain equipment, supplies, and organized work areas.
• Support special projects and additional site services as needed.

Skills

Customer service

Communication

Computer basics

MS Office

Teamwork

Dependable

Driver's license

Physical ability

Education

High school diploma or GED

Job description

Job Description

Field Representative I, Fulfillment

Location: Phoenix, AZ | Schedule: Monday-Friday, 8:00 AM-5:00 PM | Onsite

Join Ricoh's Onsite Service Team

Are you customer-focused, dependable, and eager to learn? Ricoh is seeking a Field Representative I to support production print and mail operations at a long-term client site. This is a hands-on role ideal for someone who enjoys variety, working with technology, and providing excellent customer service.

What You'll Do

• Operate production print, copying, and mail processing equipment
• Sort, scan, distribute, and deliver mail throughout the client site
• Drive a company vehicle to support mail and delivery operations
• Complete print finishing, binding, and quality control tasks
• Handle shipping and receiving activities
• Respond to customer requests and provide exceptional service
• Maintain equipment, supplies, and organized work areas
• Support special projects and additional site services as needed

What We're Looking For

• High school diploma or GED
• Customer service experience and strong communication skills
• Basic computer skills, including Microsoft Office
• Ability to learn new equipment and processes
• Team-oriented, professional, and dependable
• Valid driver's license with an acceptable driving record
• Ability to lift up to 50 lbs. and remain active throughout the workday

Why Join Us?

• Paid training provided
• No print or mail industry experience required
• Opportunity to develop technical and customer service skills
• Collaborative team environment with a valued onsite client
• Stable Monday-Friday schedule

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8103
Job Category : Service Delivery
Posting Date : 2026-08-12T20:39:38+00:00
Degree Level : No Formal Education
Job Schedule : Full time
Locations : Phoenix, AZ, United States
Driving requirements : Company/Customer Vehicle (or Fleet)
Sign-on Bonus : No