Customer Service Specialist

Orotex Corporation; Novi (MI); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Flexible schedules

80 hours PTO

24 hours COVID sick pay

401K with company match

Job summary

Orotex Corporation in Novi, Michigan, is seeking a Full-Time role in customer service to support manufacturing operations. The position involves entering customer orders, assisting with forecasts, and ensuring the needs of customers are met.

The ideal candidate should have strong computer skills, attention to detail, and previous experience in automotive manufacturing. Benefits include flexible schedules, generous PTO, and medical plans.

Qualifications

• Must have strong computer skills and experience with inventory systems.
• Ability to understand, speak, and read English is essential.
• Previous automotive experience in high-volume manufacturing is preferred.

Responsibilities

• Enter customer orders and production data into Excel spreadsheets.
• Assist customers with their needs and monitor sales orders.
• Conduct inventory counts as required.

Skills

Attention to detail

Strong analytical skills

Strong computer skills

Time management

Ability to follow instructions

Education

High School Diploma or GED

Tools

Macola

Excel

Word

Outlook

Job description

Job Details

Job Location: NOVI MICHIGAN - NOVI, MI 48375

Position Type: Full Time

Salary Range: $22.00 - $24.00 Hourly

Job Category: Manufacturing

Orotex is a successful global manufacturing company originating from Japan with roots in the U.S. for over 20 years. We specialize in cutting‑edge noise and vibration control components for Tier 1 Automotive manufacturers.

Purpose of the Position

Provide customer service to all Orotex customers, data entry, support all department goal.

Duties and Responsibilities

• Enter customer orders and production data into Excel spreadsheets
• Enter and maintain customer orders and forecasts using Macola
• Assist all customers with their needs
• Create and monitor sales orders
• Transfer forecast data from EDI to Macola
• Conduct physical inventory counts as required
• Ensure all daily paperwork is completed by packers and verify information
• Cross train in other areas and perform other duties as assigned or required

Qualifications

• Detailed oriented and motivated with strong analytical and problem‑solving skills
• Strong computer skills (inventory systems, Excel, Word, Outlook, etc.)
• Ability to work independently, excellent time management and organizational skills
• Ability to understand, speak and read English
• Previous automotive experience with high‑volume manufacturing preferred
• Ability to work overtime as needed
• Ability to follow written and verbal instructionsHigh School Diploma or GED

Physical Requirements

• Ability to sit or stand for 8 plus hours daily
• Ability to use both hands, wrists, and arms with continual motion
• Ability to push, pull, grasp, and reach objects
• Ability to lift 50 plus pounds repeatedly
• Ability to bend, stoop and walk frequently

Working Conditions

Standard office environment. May require walking through production floor around noisy equipment.

Personal Protective Equipment Required

Safety glasses at all times, safety gloves, non‑slip work shoes, ear plugs as necessary.

Direct Reports

No direct reports.

Benefits

• Flexible schedules
• 80 hours PTO the year you begin
• 24 hours COVID sick pay
• 4 different medical plans (company typically covers 85‑95% costs)
• Vision & Dental
• Flex spending/dependent care accounts
• Employee Assistance Program
• Company sponsored Life Insurance, Accidental death, short‑term & long‑term
• 401K with company match
• 9 paid Holidays
• Company BBQs & Holiday parties
• Employee engagement recognition programs

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity. All employment is decided based on qualifications, merit, and business need.