Customer Service Specialist

Solmetex LLC; Northborough (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Solmetex LLC in Northborough, MA is seeking a Customer Service Specialist to support dental equipment, products, and services over the phone and via online chat. This full-time onsite role interfaces with doctors, dental distributors, office staff, and service technicians to ensure exceptional service.

The ideal candidate brings strong communication, multitasking, and CRM experience, ready to handle a high-volume queue while maintaining attention to detail and product knowledge.

Qualifications

• High School diploma or equivalent
• Minimum 2 years of prior customer service experience
• Experience working with a CRM system preferred

Responsibilities

• Conduct product presentations over the phone and answer feature/benefit questions using verbal, email, or fax as needed.
• Interface with customers via online chat.
• Assist customers with website navigation.
• Documentation of customer interactions and follow-up.
• Administrative and general customer service duties as required.
• May perform other duties as required.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Prioritization

Multitasking

Teamwork

Product knowledge

Microsoft Office

Education

High School diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

FullTime Admin Main Office, Northborough, MA, US

4 days ago Requisition ID: 1069

Salary Range: $21.00 To $23.00 Hourly

The Customer Service Specialist is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer service activities involving interfacing with doctors, dental distributors, dental office staff and service technicians.

ESSENTIAL DUTIES

• Conduct product presentations over the phone and answer any feature or benefit questions using all necessary means (verbally, email or fax if necessary).
• Interfacingwithcustomersviaonlinechat.
• Assistcustomerswithwebsitenavigation.
• Documentationofcustomerinteractionsandfollow-up.
• AdministrativeandgeneralCustomerServicedutiesasrequired.
• May perform other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellentinterpersonalandcustomerserviceskills.
• Stronganalyticalandproblem-solvingskills.
• Abilitytoprioritizetasksandtodelegatethemwhenappropriate.
• Proficientinproductknowledgeandgeneralregulationstosupportandassistancetobothdistributoranddental clinicians.
• ProficientwithMicrosoftOfficeSuiteorrelatedsoftware
• Abilitytohandlealargeamountofclericalprocesses.
• Abilitytomultitask.
• Ability to work individually and as part of a team.

QUALIFICATIONS / REQUIREMENTS

• High School diploma or equivalent
• Minimum2yearsofpriorcustomerserviceexperience.
• ExperienceworkingwithaCRMsystempreferred.

WORKING CONDITIONS

Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployeetosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Loggedintoaphonequeueandonlinechatplatformduringworkinghours.
• Headsetsareworn,preferredbutnotrequired.
• Must be able to lift up to 15 pounds at times.

This is an onsite position located in Northborough, MA.

Who We Are

The Solmetex family of brands is transforming dental practice safety and efficiency. Our portfolio — Solmetex, Sterisil, DryShield, ReLeaf, and Impladent — delivers solutions that manage water and infection control, improve patient care, and help practices stay compliant with safety regulations.

We’re innovators and problem-solvers, developing advanced dental technologies that meet rigorous standards like U.S. FDA, EPA, NSF, and EU MDR. From waterline treatment to evacuation and isolation systems, our brands provide integrated solutions that make dental practices safer, cleaner, and more efficient.

At Solmetex, we’re proud of our culture of growth, collaboration, and environmental responsibility. Join us, and you’ll be part of a team shaping the future of dental care — building products that protect patients, staff, and the planet.

We offer competitive salaries, medical/dental/vision coverage, company-paid life insurance and long-term disability, a 401(k) with Safe Harbor matching, and generous paid time off.

No relocation or sponsorship assistance available.

Monday through Friday, 8:30 am to 5:00 pm with meal and rest breaks.

40 hours per week