Customer Service Specialist

Solmetex Inc; Chapinville (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Company-paid life insurance

Long-term disability

401(k) with Safe Harbor matching

Generous paid time off

Job summary

Solmetex Inc., in Northborough, MA, is hiring a Customer Service Specialist to support dental equipment, products, and services by phone and online chat. The role includes guiding customers through website navigation, documenting interactions, and performing general customer service duties.

The onsite, full-time position requires strong communication, multitasking, and teamwork to assist doctors, distributors, and service technicians while upholding standards and regulatory compliance.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of prior customer service experience.
• Experience working with a CRM system preferred.
• Phone queue experience a plus.

Responsibilities

• Conduct product presentations over the phone and answer questions using verbal, email, or fax as needed.
• Interfacing with customers via online chat.
• Assist customers with website navigation.
• Documentation of customer interactions and follow-up.
• Administrative and general Customer Service duties as required.
• May perform other duties as required.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Analytical thinking

Time management

Task prioritization

Product knowledge

Microsoft Office

Multitasking

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

FullTime Admin Main Office, Northborough, MA, US

5 days ago Requisition ID: 1069

Salary Range: $21.00 To $23.00 Hourly

The Customer Service Specialist is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer service activities involving interfacing with doctors, dental distributors, dental office staff and service technicians.

ESSENTIAL DUTIES

• Conduct product presentations over the phone and answer any feature or benefit questions using all necessary means (verbally, email or fax if necessary).
• Interfacingwithcustomersviaonlinechat.
• Assistcustomerswithwebsitenavigation.
• Documentationofcustomerinteractionsandfollow-up.
• AdministrativeandgeneralCustomerServicedutiesasrequired.
• May perform other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellentinterpersonalandcustomerserviceskills.
• Stronganalyticalandproblem-solvingskills.
• Excellenttimemanagementskills.
• Abilitytoprioritizetasksandtodelegatethemwhenappropriate.
• Proficientinproductknowledgeandgeneralregulationstosupportandassistancetobothdistributoranddental clinicians.
• ProficientwithMicrosoftOfficeSuiteorrelatedsoftware
• Abilitytohandlealargeamountofclericalprocesses.
• Abilitytomultitask.
• Ability to work individually and as part of a team.

QUALIFICATIONS / REQUIREMENTS

• High School diploma or equivalent
• Minimum2yearsofpriorcustomerserviceexperience.
• ExperienceworkingwithaCRMsystempreferred.
• Phone queue experience a plus.

WORKING CONDITIONS

Thephysicaldemandsdescribedhereare representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Loggedintoaphonequeueandonlinechatplatformduringworkinghours.
• Headsetsareworn,preferredbutnotrequired.
• Must be able to lift up to 15 pounds at times.

This is an onsite position located in Northborough, MA.

Who We Are

The Solmetex family of brands is transforming dental practice safety and efficiency. Our portfolio - Solmetex, Sterisil, DryShield, ReLeaf, and Impladent - delivers solutions that manage water and infection control, improve patient care, and help practices stay compliant with safety regulations.

We're innovators and problem-solvers, developing advanced dental technologies that meet rigorous standards like U.S. FDA, EPA, NSF, and EU MDR. From waterline treatment to evacuation and isolation systems, our brands provide integrated solutions that make dental practices safer, cleaner, and more efficient.

At Solmetex, we're proud of our culture of growth, collaboration, and environmental responsibility. Join us, and you'll be part of a team shaping the future of dental care - building products that protect patients, staff, and the planet.

We offer competitive salaries, medical/dental/vision coverage, company-paid life insurance and long-term disability, a 401(k) with Safe Harbor matching, and generous paid time off.

No relocation or sponsorship assistance available.

Monday through Friday, 8:30 am to 5:00 pm with meal and rest breaks.

40 hours per week