Customer Service Specialist

Electronic Express; Nashville (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Employee Discount

Health Insurance

Job summary

Electronic Express in Nashville, TN is hiring a Customer Service Specialist in a full-time, on-site role. You will deliver exceptional service, handle inquiries and warranty claims, and coordinate with service technicians to ensure swift resolutions.

The ideal candidate has a High School Diploma, strong organizational skills, and reliable transportation. 1–2 years in a retail or service environment is preferred; paying $19–$21 per hour with benefits such as health insurance and PTO.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Strong organizational and multitasking abilities.
• Familiarity with basic data entry and records management.

Responsibilities

• Provide exemplary customer service and enhance satisfaction.
• Resolve customer inquiries and claims promptly.
• Enter and track warranty and service claims accurately.
• Coordinate with service technicians for dispatch and follow-ups.
• Assist with billing tasks related to manufacturer claims and warranties.
• Support a smooth, fast-paced operational flow.

Skills

Customer service

Organizational skills

Data entry

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Posting: Customer Service Specialist at Electronic ExpressJob DescriptionElectronic Express, a leading retailer in electronics and home appliances, is excited to announce the availability of a career opportunity for a Customer Service Specialist. This full-time position plays a pivotal role in delivering exceptional service to our customers and ensuring their satisfaction with our products and services. If you thrive in dynamic, high-energy environments and are committed to excellence in customer interactions, this could be the perfect role for you. Please note, this is not a remote job and requires presence at our main office.

Duties and Responsibilities

• Provide exemplary customer service, enhancing customer satisfaction and loyalty.
• Assist in managing and resolving customer claims and inquiries in a timely manner.
• Enter and track customer warranty and service claims accurately.
• Support a smooth operational flow in a fast-paced work environment.
• Coordinate effectively with service technicians for dispatching and follow-ups.
• Perform accurate data entry related to customers and their transactions.
• Handle billing tasks associated with manufacturer claims and warranties.

Requirements

• High School Diploma or an equivalent educational qualification.
• Strong organizational skills to handle multiple tasks efficiently.
• Reliable source of personal transportation.
• Personal drive and self-motivation to achieve set targets and improve customer satisfaction.
• Availability to work the scheduled shifts without frequent absences.
• Ability to lift and potentially move boxes or merchandise as needed.

Preferences

• Minimum of 1-2 years’ experience in a customer service role, preferable in a retail or service-oriented environment.
• Familiarity with Microsoft Office Applications to manage records and communications efficiently.

Job Details

• Job Type: Full-time
• Pay: $19.00 - $21.00 per hour
• Shift8-hour shift
• ExperienceCustomer service: 2 years (Preferred)
• Work LocationIn person

Benefits

• Paid Time Off
• Employee Discount
• Health Insurance