Customer Service Specialist

Prospect Infosystem Inc.; Nashville (TN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Prospect Infosystem Inc. in Nashville, TN is seeking a Managed Care Specialist for a hybrid, 12-month contract. The role involves determining eligibility for care programs, coordinating schedules, interviewing clients, and compiling data for attorneys.

The candidate will perform legal research, document findings, and draft documents while using multiple databases. Strong MS Office skills, detail orientation, and excellent communication are essential.

Qualifications

• Bachelor’s or associate degree required.
• Paralegal studies background is a plus.
• Experience in a legal environment a plus.
• Customer service or call center experience a plus.
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.
• Strong time management and ability to meet deadlines with minimal supervision.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Determine eligibility for care programs.
• Coordinate and communicate schedules with clients.
• Conduct client interviews and compile case data for attorneys.
• Manage casework timely with documentation and resolution.
• Provide legal research and draft documents; document findings.
• Navigate multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Support leadership as needed.

Skills

Time management

Communication skills

Attention to detail

Note-taking & organization

Problem-solving

Critical thinking

Education

Bachelor’s or Associate degree

Paralegal studies background

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

SharePoint

Job description

Our Client is looking to hire a Managed Care Specialist for a hybrid role.

No duplicate submissions

Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.

No Preplanned PTO will be approved during training weeks.

All candidates MUST be local to middle TN and able to commute to our Client’s office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

• Determine individual and family eligibility for our Client’s care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor’s or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Other Important Information

• The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team’s schedule.
• The position is contract for 12 months with an opportunity to be extended.