Customer care/call center executive (Onsite) at Cleo Consulting Tennessee

Cleo Consulting; Tennessee; Híbrido; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

State of Tennessee seeks a Managed Care Specialist for a hybrid role in Nashville. The position supports legal casework, eligibility determinations, and coordination with internal/external clients.

The role requires a bachelor’s or associate degree, strong MS Office skills, and excellent communication. 37.5 hours/week, Monday–Friday, with training and performance support provided.

Formación

• Bachelor's or associate degree required.
• Paralegal studies background a plus.
• Work experience in a legal environment a plus.
• Customer service or call center experience a plus.
• Proficient with Word, Excel, Outlook, PowerPoint, SharePoint.

Responsabilidades

• Determine eligibility for care programs.
• Coordinate schedules with internal/external Clients.
• Interview clients and compile case data for attorney.
• Timely management of casework and documentation.
• Provide legal research and draft documents.
• Document findings accurately.
• Work across multiple databases to extract information.

Conocimientos

MS Word

MS Excel

Outlook

PowerPoint

SharePoint

Time management

Communication

Attention to detail

Critical thinking

Note-taking

Email organization

Educación

Bachelor's degree

Associate degree

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

SharePoint

Descripción del empleo

Client: State of TN/TN TennCare

Job ID: 66488

Job Title: Managed Care Specialist

Location: 310 Great Circle Rd. Nashville, Tennessee 37243

Estimated Duration: 11/23/2026 - 06/30/2027

Hybrid

Our Client is looking to hire a Managed Care Specialist for a hybrid role.

No duplicate submissions

Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.

No Preplanned PTO will be approved during training weeks.

All candidates MUST be local to middle TN and able to commute to our Client's office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

• Determine individual and family eligibility for our Client's care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents.
• Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor's or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Other Important Information

• The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team's schedule.
• The position is contract for 12 months with an opportunity to be extended.

Schedule

Days - Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day - 7.5

Time Zone - CST

Shifts - Shift 1

Start Time - 8:0 AM

End Time - 4:30 PM

Description - State of Tennessee Official Standard Office Hours

Active Yes