Customer Service Specialist

Michelli Weighing & Measurement; Mobile (AL); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

An established industry player is seeking a Customer Service Specialist to provide exceptional localized support. In this dynamic role, you will serve as a vital link between customers, manufacturers, and sales teams, ensuring a seamless flow of information. Your responsibilities will include greeting customers, managing incoming calls and emails, and performing clerical tasks to support overall operations. This position offers an opportunity to thrive in a fast-paced environment while embodying values of integrity and teamwork. If you are passionate about delivering top-tier service and eager to contribute to a collaborative team, this role is perfect for you.

Qualifications

• Previous experience in customer support or call center environments preferred.
• Proficient in data entry with attention to detail for accurate record keeping.

Responsibilities

• Greet customers warmly and answer incoming office calls.
• Perform general clerical activities and support sales and service teams.
• Generate invoices and maintain order books for product sales.

Skills

Customer support experience

Data entry proficiency

Verbal communication skills

Written communication skills

Problem-solving skills

Ability to meet deadlines

Positive attitude

Job description

2 days ago Be among the first 25 applicants

Michelli Weighing & Measurement provided pay range

This range is provided by Michelli Weighing & Measurement. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $26.00/hr

The Customer Service Specialist is responsive, accurate, and helpful, providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and sales team members. A positive company brand representative who exemplifies the Michelli values of integrity, initiative, teamwork, quality, leadership, and accountability. Performs general clerical and administrative activities to support the overall operations of the company.

Responsibilities

• Greet walk-in customers with a warm and positive attitude.
• Answer all incoming office calls and direct the calls to the appropriate department or person.
• Monitor incoming office emails.
• Perform general clerical activities.
• Support sales and service field employees with administrative tasks.
• Create vendor Purchase Orders for product sales from CRM Order Fulfillment Instructions (OFIs).
• Create and maintain the order book for product sales.
• Generate invoices for all product sales and service orders, including all applicable fees.
• Call customers to collect outstanding accounts receivable.
• Invoice all work in a timely manner, in the period the work was completed.
• Ensure company adherence to profit margin expectations.
• Support new customer setup and credit application process.
• Organize and maintain file system and other records.
• Maintain internal documents to facilitate business processes.
• For service and sales calls, gather information necessary to generate the orders.
• Compose and type routine correspondence.
• Prepare outgoing mail and correspondence, including email and faxes.
• Attend training sessions as necessary relating to the job.
• Willing to assist other co-workers when available or time permits.
• If applicable: dispatch technicians and create work orders from incoming service calls.
• Ship and receive equipment.

Skills

• Previous experience in customer support or call center environments is preferred.
• Proficient in data entry with attention to detail for accurate record keeping.
• Able to meet deadlines.
• Excellent verbal and written communication skills to convey information clearly.
• Ability to type efficiently while engaging with customers on calls or chats.
• Strong problem-solving skills to handle challenging situations effectively.
• A positive attitude and willingness to learn in a fast-paced environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Manufacturing

Referrals increase your chances of interviewing at Michelli Weighing & Measurement by 2x.

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.