Customer Service Specialist

Freudenberg; Milan Township (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Freudenberg is seeking a dedicated Order Administrator to support our global customers. You will validate orders, confirm deliveries, monitor status, and manage claims and returns while coordinating with production teams.

In this role, you’ll maintain master data accuracy, handle escalations, and contribute to transfer projects and process improvements. Fluency in Spanish is a plus, and occasional travel may be required.

Qualifications

• Excellent oral and written communication with proper phone etiquette.
• Excellent organizational and time management skills.
• Able to anticipate problems and decide work priorities.
• Able to work independently and professionally with customers and coworkers.
• Demonstrated ability to handle multiple tasks.
• Must be detail oriented, accuracy is critical.
• Able to work within established guidelines while maintaining flexibility— including work hours due to changing priorities.
• Exhibit strong follow-through and decision-making.
• Willing to travel occasionally and present key discussion points persuasively.

Responsibilities

• Order validation and entry
• Order confirmation and delivery creation
• Monitoring of order status
• Claim and return management
• Communication with customers and internal production
• First contact for customer escalations
• Coordination of bottleneck situations
• Support of transfer projects and process improvements
• Maintenance of master data in system

Skills

Customer service

Communication skills

Organization

Time management

Multitasking

Detail orientation

Problem solving

Travel willingness

Tools

PC proficiency

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• - Order validation and entry
• - Order confirmation and delivery creation
• - Monitoring of order status
• - Claim and return management
• - Communication with customers and internal production
• - First contact for customer escalations
• - Coordination of bottleneck situations
• - Support of transfer projects and process improvements
• - Maintenance of master data in system

Qualifications:

• Excellent oral and written communication, including proper phone etiquette Able to quickly build rapport with different types of customers.
• Excellent organizational and time management skills.
• Able to anticipate problems and decide work priorities.
• Ability to work independently and professionally with customers and coworkers.
• Demonstrated ability to handle multiple tasks.
• Identifies potential difficulties and produces solutions to problems.
• Must be detail oriented, accuracy is critical.
• Able to work within established guidelines while maintaining flexibility –including work hours due to changing priorities.
• Exhibit strong follow-through.
• Willing to take responsibility for own actions, makes sound decisions based on consideration of alternatives.
• Able to present the key points of a discussion persuasively. Proficient use of P.C.
• Ability to travel occasionally.
• Solid product knowledge.
• Fluency in Spanish is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership