Customer Service Specialist

Jobot; Manassas (VA); On-site; USD 62,000 - 80,000; Full time

Benefits offered by this job

401(k) with Company Match

Generous PTO + Paid Holidays

Comprehensive Benefits Package (Med, D

Professional Development Opportunities

OT eligibility

Job summary

Jobot in Manassas, VA is seeking a Customer Service Specialist to be a key liaison between customers, field technicians, project managers and internal teams. You will coordinate service requests, provide timely updates, and maintain accurate records in our service operations.

The role requires strong phone and email communication, scheduling skills, and attention to detail. Bonus points for experience with CRM or ticketing systems; OT eligibility is part of the benefits package.

Qualifications

• Customer Service, Customer Support, or Administrative experience
• Strong Phone and Email communication skills
• Ability to coordinate Scheduling and manage multiple Customer Requests
• Strong organizational skills and attention to detail
• Comfortable documenting Customer Interactions and updating internal systems
• Basic computer proficiency and experience working with CRM, Ticketing, or similar business software

Responsibilities

• Serve as a key point of contact between customers, Field Technicians, Project Managers, and internal teams.
• Help coordinate service requests, provide customers with timely updates, maintain accurate records, and support the administrative side of a busy Mechanical Service operation.

Skills

Customer Service

Phone & Email

Scheduling Coordination

CRM / Ticketing

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Tools

CRM software

Ticketing systems

ServiceTitan

Job description

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!

Job details: This Jobot Job is hosted by: Mark Stein. Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume. Salary: $62,000 - $80,000 per year.

A bit about us:

We are a growing Mechanical and Plumbing Contractor serving Residential, Multifamily, and Commercial customers throughout the Northern Virginia/DMV region. Our team provides HVAC and Plumbing installation, service, maintenance, repair, and construction warranty support. As we continue to expand, we are looking for experienced professionals to join our growing team.

Why join us:

• Competitive Pay DOE ($62k-$80k/yr. + OT eligibility)
• 401(k) with Company Match
• Generous PTO + Paid Holidays
• Comprehensive Benefits Package (Medical, Dental, Vision)
• Professional Development Opportunities
• More!

Job Details

As a Customer Service Specialist, you will serve as a key point of contact between customers, Field Technicians, Project Managers, and internal teams. You will help coordinate Service Requests, provide customers with timely updates, maintain accurate records, and support the administrative side of a busy Mechanical Service operation.

MUST HAVE:

• Customer Service, Customer Support, or Administrative experience
• Strong Phone and Email communication skills
• Ability to coordinate Scheduling and manage multiple Customer Requests
• Strong organizational skills and attention to detail
• Comfortable documenting Customer Interactions and updating internal systems
• Basic computer proficiency and experience working with CRM, Ticketing, or similar business software
Ability to work effectively with Field Technicians, Project Managers, and Administrative Teams
• High School Diploma or equivalent

NICE TO HAVE:

• Experience within HVAC, Plumbing, Mechanical, Construction, or another Skilled Trades environment
• ServiceTitan experience
• Experience supporting Service Technicians or Field Service Operations
• Experience with Service Quotes, Invoicing, or Billing Administration
• Familiarity with Work Orders, Service Tickets, or Dispatch/Scheduling systems

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!