Customer Service Specialist

Generation Tux; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Generation Tux in Louisville, KY, is seeking a Part-Time Customer Service Representative to deliver exceptional service for weddings and events. This onsite position supports customers by phone, email, and social media, resolving issues with a customer-centric approach and strong organizational skills.

You will work with the Customer Service team in a fast-paced environment, focusing on timely resolutions and proactive communication.

Qualifications

• 1+ years working in customer service (virtually or in person).
• Excellent written and oral communication skills in English.
• Ability and knowledge using computers and various platforms (email, social media) to answer customer needs.
• Must demonstrate availability and flexibility to work during operating hours as required.

Responsibilities

• Take ownership of customer concerns and ensure resolutions
• Investigating and resolving customer issues promptly and efficiently
• Make decisions following established customer experience guidelines
• Maintaining a customer-centric approach, in line with best practices and quality guidelines.
• Exceeding productivity and quality standards
• Adaptability to answer customers by phone, email, and social media platforms
• Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
• Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence.

Skills

Written and verbal communication

Customer service experience

Multitasking

Job description

Description

Our team is looking for a Part-Time Customer Service Representative who is passionate about delivering exceptional service. This role is responsible for supporting customers through thoughtful communication, problem resolution, and proactive support. If you enjoy helping people, thrive in a fast-paced environment, and believe that every interaction matters, we would love to hear from you.

Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible – shipped directly to your door.

We are currently seeking individuals with experience in customer service who do not shy away from providing an exceptional experience to our customers while assisting with the formalwear details for their weddings and special events!

• This position is onsite at our Louisville KY office*

Location

Onsite

Reports To

Customer Service Manager

Type

Full-Time, Part-Time, Non-Exempt

Department

Customer Service

As a Customer Experience Specialist, You Will

• Take ownership of customer concerns and ensure resolutions
• Investigating and resolving customer issues promptly and efficiently
• Make decisions following established customer experience guidelines
• Maintaining a customer-centric approach, in line with best practices and quality guidelines.
• Exceeding productivity and quality standards
• Adaptability to answer customers by phone, email, and social media platforms
• Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
• Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence.

Requirements

• Excellent written and oral communication skills in English
• 1+ years working in customer service (virtually or in person)
• Previous call center experience preferred but not required
• Ability and knowledge using computers and various platforms (email, social media) to answer customer needs
• Must demonstrate availability and flexibility to work during operating hours as required

Location and Hours of Operation

Monday-Friday: 10 AM-9 PM EST

Saturday: 10 AM-6 PM EST

Sunday: 10 AM-6 PM EST

11000 Electron Dr.

Louisville, KY 40299

Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Equal Employment Opportunity

Generation Tux is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.