Onsite Customer Experience Pro — Weddings & Events

Socket.dev; Louisville (KY); On-site; USD 19,000 - 28,000; Part time

Job summary

Generation Tux is seeking a Customer Experience Specialist to deliver exceptional service onsite at our Louisville, KY office. You will handle inquiries via phone, email, and social media, resolve issues, and adhere to our customer experience guidelines.

The role emphasizes ownership, multitasking, and a customer-centric approach, with flexible hours for Part-Time or Full-Time, non-exempt status in a fast-paced wedding industry environment.

Qualifications

• Excellent written and oral communication in English.
• Minimum 1 year in customer service (remote or in-person).
• Ability to use email and social media to assist customers.

Responsibilities

• Take ownership of customer concerns and ensure resolutions.
• Investigate and resolve issues promptly and efficiently.
• Follow established customer experience guidelines.
• Maintain a customer-centric approach with quality standards.
• Exceed productivity and quality targets.
• Assist customers by phone, email, and social media.

Skills

Excellent written and oral English

Customer service experience

Multitasking

Education

Experience in customer service (1+ years)

Tools

Email platforms

Social media platforms

Job description

Generation Tux is seeking a Customer Experience Specialist to deliver exceptional service onsite at our Louisville, KY office. You will handle inquiries via phone, email, and social media, resolve issues, and adhere to our customer experience guidelines.

The role emphasizes ownership, multitasking, and a customer-centric approach, with flexible hours for Part-Time or Full-Time, non-exempt status in a fast-paced wedding industry environment.