Customer Service Specialist

Rollins, Inc.; Los Angeles (CA); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

Maternity leave

Life insurance

401(k) plan

Paid vacation

Holidays

Job summary

Orkin, a leader in pest control and part of Rollins, Inc., is hiring a Customer Service Specialist in Los Angeles. You will field requests, schedule service visits, and maintain efficient routes to reduce drive time for technicians. You’ll lead with empathy to ensure customer satisfaction and support branch growth.

No industry experience is required, as Orkin provides award-winning training and a comprehensive benefits package. Join a recession-resistant field with strong growth potential.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent.
• Ability to obtain pesticide license/certification (company paid).
• Ability to work independently and interact with clients.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based & Web-based system to track routes and optimize schedules; training provided.
• Schedule appointments for technicians to minimize drive time and suggest alternate routes.
• Use listening skills and questions to identify customer concerns and needs.
• Update and maintain the customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Sales experience

Communication skills

Independent work

Education

High School Diploma or equivalent

Job description

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Overview

This role offers a career with growth potential and benefits that go beyond the basics, including full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Responsibilities

As a Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs and initiatives
• Safeguards customer’s privacy and other proprietary information

Benefits

• Competitive earnings starting at $20.00 - $23.00 / Hr.
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing – and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

What do you need to be successful?

• Sales experience preferred
• High School Diploma or equivalent required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with our great clients

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer