Customer Service Specialist

Orkin; Los Angeles (CA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Volunteer opportunities

Job summary

Orkin in Los Angeles is seeking a Customer Service Specialist to deliver premium service and support. You will field calls, schedule visits and coordinate routes to minimize drive time while building trust with customers.

No industry experience is required, and company-paid pesticide licensing may be provided if needed. We offer comprehensive benefits, paid time off, a 401(k) match and clear growth opportunities for a lasting career with Orkin.

Qualifications

• High School Diploma or equivalent required.
• Ability to obtain pesticide license/certification if required (company paid).
• Sales experience preferred.
• Ability to work in the field independently and interact with clients.

Responsibilities

• Answer incoming calls and schedule service visits.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Coordinate service and support customer satisfaction.
• Protect customer privacy and data.

Skills

Service mindset

Organizational skills

Attention to accuracy

Empathy

Active listening

Education

High School Diploma or equivalent

Job description

Overview

$20.00/HR.

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power?

Responsibilities

As a Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs and initiatives
• Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

• Competitive earnings starting at $20.00 - $23.00 / Hr.
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing – and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications

What do you need to be successful?

• Sales experience preferred
• High School Diploma or equivalent required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with our great clients

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer