Customer Relations Specialist

Rollins, Inc.; Richmond (VA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive earnings

Comprehensive medical/dental/vision

401(k) with company match

Paid vacation/holidays/sick leave

Employee discounts

Tuition reimbursement and dependentsch

Industry-leading training program

Job summary

Rollins, Inc. (Orkin) seeks a Customer Service Specialist in Richmond, VA. You will handle incoming/outbound calls, schedule service visits, and optimize routes to improve efficiency while delivering top‑notch customer service.

Training is provided and the role emphasizes accountability, empathy, and accuracy in a fast‑paced environment. The position offers comprehensive benefits, competitive pay at $20–$25 per hour, a 401(k) with company match, paid time off, and opportunities to grow within a

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Ability to pass a drug screen and background check is required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—train provided.
• Schedule appointments for technicians to minimize drive time and/or distance as needed.
• Use listening skills to identify customer concerns and evaluate needs.
• Monitor and maintain the customer database with accurate information.

Skills

Customer service

Communication skills

Time management

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Windows-based system

Job description

Overview

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.

We Need Your Next‑Level Service Mindset at the Best in Pests

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program, and opportunities to volunteer and give back.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.

Ready to start a career with staying power? Apply now!

Responsibilities

As a Customer Service Specialist, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain the customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer’s privacy and other proprietary information.

What type of benefits will you receive?

• Competitive earnings
• $20 to $25 per hour
• Comprehensive benefits package including medical, dental, vision, maternity and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays and sick leave.
• Employee discounts, tuition reimbursement and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider that provides the most accurate, comprehensive and efficient pest management services for both residential and commercial customers.
• The pest‑management industry is growing and is recession‑resistant.
• You have a service‑oriented mindset that builds loyalty and trust with clients.
• You hold yourself responsible to commitments.
• You value being part of a team.
• You want to join a company that supports the community.
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Are you ready to join the Best in Pests?

Qualifications

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Ability to pass a drug screen and background check is required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

What will my work environment be like?

Candidates must meet the physical job requirements and safely perform the job duties with or without accommodations.

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone and other office equipment for extended periods of time.
• Must be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer