Customer Service Specialist

Imerys; Lompoc (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Imerys is seeking a Customer Service Specialist to coordinate order management across multiple accounts and to drive efficient ERP/CRM processes. You will work with Production, Logistics, Sales, and Billing to meet customer expectations and resolve issues promptly.

The role requires 1–3 years in customer service or related fields, familiarity with ERP systems (SAP/MS AX) and CRM tools (Salesforce). Full-time, on-site in a manufacturing environment.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• 1–3 years’ experience in customer service, analytics, billing or supply chain in manufacturing preferred.
• 2–4 years’ experience with an ERP database system, preferably SAP or MS AX; Salesforce CRM experience is a plus.

Responsibilities

• Coordinate and execute order management across multiple accounts.
• Lead activities like customer account relations & communication and order management from entry to payment.
• Optimize ERP & CRM processes and schedule orders across multiple modes of transportation.
• Monitor order patterns, contact customers to track missing volume, and improve delivery experience.
• Collaborate with Production, Logistics, Sales, Billing, and other internal teams to meet customer needs.
• Resolve product or service problems, ensuring quick resolution and customer satisfaction.
• Ensure activities comply with SOX, GAAP and IFRS in coordination with audit teams.

Skills

Critical thinking

Effective communication

Prioritization

Team collaboration

Process driven

Customer experience

Team player

International trade knowledge

Education

High School diploma required

Bachelor’s degree preferred

Tools

SAP

MS AX

Salesforce

Job description

The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts. Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

PositionCustomer Service Specialist

Job Summary Key Tasks and Responsibilities

• Responsible for the coordination and execution of order management across multiple accounts.
• Will lead activities such as customer account relations & communication, order management from order entry to payment, optimizing ERP & CRM processes, scheduling of orders, handling multiple modes of transportation.
• Ensure a proactive market approach by monitoring customer order patterns, and contacting them to track missing volume.
• Monitor customer experience and engage with internal stakeholders (Production, Customer Account Services, Logistics, S&OP, Sales, Credit / Controllers, and Billing/Collections...) to meet and exceed customer expectations.
• Develop an understanding of customers, products and applications to more effectively anticipate customer needs.
• Ensures Customer Service activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS) providing insight and direction to internal and external audit coordinators.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Skills and Attributes Requirements

• Critical thinking skills- need to profitably anticipate and resolve customer needs
• Effective communicator across all levels of the organization to include internal & external customers / vendors
• Ability to prioritize multiple tasks and deadlines
• Strong ability and desire to work in a team and collaborate cross-functionally
• Process driven and ability to quickly learn new systems
• Ability to improve the customer experience and internal efficiencies
• A team player willing to take on increased responsibilities
• Preferred but not required Proficiency in SAP or MS AX and Salesforce
• Knowledge in international trade and incoterms

Education/Experience Requirements

• High School diploma required , Bachelor’s degree preferred 1-3 years’ experience in customer service, analytics, billing or supply chain preferably in a manufacturing environment.
• 2-4 years’ experience with ERP database system , preferably SAP or MS AX.
• Preferred experience with a CRM software such as Salesforce.

Environment

Work performed in an office environment. Sitting frequently up to 70% of the work time.

Standing and walking up to 30% of work time.

Constantly communicating (written/oral).

Position Type

Full time and Permanent

IMERYS is an affirmative action and equal opportunity employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts. Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

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