Customer Service Specialist

TRANSTEX LLC; Harmony Township (PA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(K) with company match

Paid Time Off and Holidays

On-site Harmony facility

Schedule: Mon-Fri 8:00 AM – 4:30 PM

Job summary

TRANSTEX LLC in Harmony, PA invites an experienced Customer Service Representative to join our Composites division. You will handle calls, process orders in NetSuite, and quote with accurate unit conversions while maintaining strong client relationships.

The role requires 2–4 years of manufacturing customer service, solid math skills, and experience with ERP/CRM systems; on-site work at Harmony facility is expected.

Qualifications

• Associate degree preferred, or equivalent combination of education and hands-on experience.
• 2 to 4 years of progressive customer service experience in a manufacturing environment.
• Strong basic mathematical skills: unit conversions, pricing per unit, and calculations.
• Experience with ERP/CRM systems (NetSuite, HubSpot or similar) is a plus.
• Proficiency with Microsoft Office (Word, Excel) and basic calculator/analytical work.
• Excellent verbal and written communication skills in English; Spanish fluency is a strong asset.

Responsibilities

• Manage incoming customer calls and inquiries with professionalism and patience.
• Process customer orders in ERP system (NetSuite) and perform unit conversions for quotes.
• Track order status and communicate delivery timelines and shipping details.
• Build relationships with accounts and coordinate with Logistics, Production, and Sales/DOS.
• Handle complaints, gather feedback, and pursue timely resolutions.
• Maintain customer records in CRM/ERP and ensure accurate billing and invoicing.

Skills

Customer service

Communication

Attention to detail

Team collaboration

English proficiency

Education

Associate degree

Tools

NetSuite

HubSpot

Job description

TRANSTEX designs and manufactures innovative APU systems, aerodynamic solutions and composite materials that enhance fuel efficiency, reduce emissions, and improve fleet performance. Trusted by leading carriers, our products drive sustainability and cost savings in the transportation industry

Position Summary

The Customer Service Representative is accountable for providing exceptional operational and communication support to our clients, with a primary focus on our growing Composites division.

The ideal candidate brings 3 to 4 years of customer service experience in a manufacturing environment, possesses strong basic mathematical and analytical skills, and thrives in a fast-paced environment where problem-solving and patient customer advocacy are key.

Key Responsibilities

Customer Support & Order Processing

• Manage incoming customer calls and inquiries with professionalism and patience.
• Receive, verify, and process customer orders accurately within our ERP system (NetSuite).
• Perform unit conversions (centimeters, inches, feet, millimeters) and cost calculations (per square foot / linear foot) to ensure accurate order quotes and specifications.
• Track order status and follow up with customers regarding delivery timelines, shipping details, and product conditions

Client Relationship & Communication

• Build sustainable relationships and trust with customer accounts through open, clear, and proactive communication.
• Act as an internal liaison between clients, Logistics, Production, and the Sales/DOS team (redirecting product sales inquiries to the appropriate commercial representatives).
• Gather valuable customer feedback to help improve overall service quality.
• Handle customer complaints and claims efficiently, offering appropriate solutions or alternatives in a timely manner.
• Collaborate with the broader customer service team when handling complex claims or elevated customer concerns.
• Follow up on all resolutions to ensure full customer satisfaction

Administrative Excellence & Governance

• Ensure all billing and invoicing information is properly collected and transmitted.
• Maintain accurate customer records, interaction logs, and document files within our CRM (HubSpot) and ERP systems.
• Follow established communication procedures, guidelines, and company policies.

Qualifications

• Associate degree preferred, or equivalent combination of education and hands‑on experience.
• 2 to 4 years of progressive customer service experience (experience in a manufacturing/industrial environment strongly preferred).
• Strong basic mathematical skills: comfortable with unit conversions, basic algebra, formulas, dimensions/thickness calculations, and pricing per square/linear foot.
• Experience with ERP/CRM systems (NetSuite, HubSpot or similar) is a plus.
• Proficiency with Microsoft Office tools (Word, Excel) and basic calculator/analytical work.
• Excellent verbal and written communication skills in English (Spanish fluency is a strong asset).

WHAT WE OFFER

• Salary range between 50k-60k
• Full-time schedule: Monday to Friday, 8:00 AM – 4:30 PM (with schedule flexibility to support family needs).
• Medical, Dental, and Vision Benefits (optional)..
• 401(K) with company match.
• Paid Time Off and Holidays.
• A close-knit, collaborative team environment at our Harmony facility

What We're Looking For

We're looking for someone who:

• Demonstrates high patience and interpersonal tact when resolving customer delays or issues.
• Is comfortable asking questions, taking initiative, and collaborating with remote team members.
• Is highly organized with strong attention to detail.
• Is comfortable working 100% on-site at our Harmony, PA facility.

Transtex is an equal opportunity employer and welcomes applications from all qualified candidates.