Customer Service Specialist

Open Systems Inc.; Greensboro (NC); Remote; USD 1,000; Full time

Job summary

A leading company in the transportation and logistics sector is seeking an SAP customer support specialist for a 6-month contract in Greensboro, NC. The role involves providing administrative support for customer operations, managing inquiries, and assisting in process improvements. Candidates should be detail-oriented and possess strong customer service skills, with a willingness to learn about the company’s products and services.

Qualifications

• Experience in customer service and administrative tasks.
• Familiarity with order management systems like SAP.
• Ability to handle basic customer inquiries and escalate when needed.

Responsibilities

• Aid Customer Operations Specialists with administrative tasks.
• Provide tier 1 support for customer inquiries related to delivery.
• Collaborate with team members to resolve basic customer issues.

Skills

Customer service

Data entry

Administrative support

Collaboration

Education

High School Diploma or equivalent

Job description

This range is provided by Open Systems Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $25.00/hr

Direct message the job poster from Open Systems Inc.

We are Hiring for SAP customer support specialist

Greensboro NC

6 months contract

pay - $25/hr

Duties: This is a remote position. Aid Customer Operations Specialists with administrative tasks, including back-end support for order to cash account activities, data entry, and finalizing creation of deliveries and returns. Act as tier 1 support for customer inquiries related to delivery, order updates, and account status under supervision of senior staff. Collaborate with team members to resolve basic customer issues, escalating complex cases to senior staff. Generate and review basic reports to support order to cash processes, identify account challenges, verify data accuracy, and update customer account status. Assist in the implementation of new processes and procedures to enhance operational efficiency. Learn and understand the company's products, services, customer service policies, and industry standards. Participate in training sessions and workshops to develop a thorough understanding of the company's CRM and order management systems (Crop Edge, SAP). Contribute to maintaining high customer service standards and improving customer satisfaction. Provide feedback on customer service processes and suggest improvements based on observations and interactions with customers.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Transportation, Logistics, Supply Chain and Storage

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