Customer Service Specialist

Jimmy Jazz; Goose Creek (SC); On-site; USD 15,000 - 21,000; Part time

Job summary

The City of Goose Creek is seeking a part-time Customer Service Representative for the Recreation Center. You will help members and guests have a welcoming, energetic experience while supporting a flexible schedule.

Responsibilities include assisting the public, processing registrations, accepting payments, and providing administrative support. Availability on Fridays evenings and Saturdays is required, with a safety-conscious, service-oriented mindset.

Qualifications

• High School Diploma or equivalent is required.
• Six months’ experience in an office setting with public contact, using computers and handling cash, required.
• Ability to obtain CPR and First Aid Certification within 90 days of hire.
• You must already have, or obtain, a valid South Carolina driver’s license within 90 days after you start employment with the City.

Responsibilities

• Provide customer service to Recreation Center members and visitors.
• Assist the public with questions, comments, complaints, and problems regarding City services.
• Monitor gym users to ensure safety and enforce rules and regulations.
• Secure the building at the end of the day if scheduled.
• Process registrations for memberships, sports, classes, and programs.
• Accept payments and balance cash drawer daily.
• Answer phone calls and provide information to customers.
• Provide administrative support to department personnel.
• Assist with special events and parties as needed.
• Serve as back up to co-workers.
• Perform other duties as assigned.

Skills

Customer service

Office experience

Computer literacy

Cash handling

Multi-tasking

Written and verbal communication

CPR/First Aid

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

• Location 519a North Goose Creek Boulevard,Goose Creek, SC, 29445,United States
• Base Pay $13.39 / Hour
• Job Category Part Time, Recreation, Customer Service
• Industry Local Government
• Employee Type PT Non-Exempt
• Required Degree High school

Description

Join The City of Goose Creek’s Recreation Center team as a part-time Customer Service Representative! You’ll help create a welcoming, energetic experience for our members and guests while enjoying a flexible schedule.

The position requires availability on Friday from 4:00–9:00 p.m. and Saturday from 7:00 a.m.–7:00 p.m. These are not fixed or guaranteed shift hours; rather, they represent the general hours of availability needed to support the position and meet departmental needs.

ESSENTIAL JOB FUNCTIONS

• Provides customer service to the members and visitors of the Recreation Center.
• Assists the public with questions, comments, complaints, and problems regarding all aspects of City services.
• Monitors members using the gym and/or involved in basketball or other activities to ensure safety and enforcement of rules and regulations.
• Responsible for securing the building at the end of the day, if scheduled.
• Processes registrations for memberships, sports, classes, and programs.
• Accepts payments and balances cash drawer daily.
• Answers phone calls and provides information to customers.
• Provides administrative support to department personnel.
• Assists with special events and parties as needed.
• Serves as back up to co-workers.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• High School Diploma or equivalent, required.
• Six months’ experience in an office setting, to include contact with the public, utilizing computers and handling cash, required.
• Ability to successfully obtain CPR and First Aid Certification within 90 days of hire, required.
• You must already have, or obtain, a valid South Carolina driver’s license within 90 days after you start employment with the City.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of basic accounting and mathematic functions.
• Ability to provide quality customer service, to include handling difficult customers.
• Ability to communicate effectively both orally and in writing.
• Ability to use computers and various software programs, to include Word and Excel.
• Ability to work under pressure, in a fast-paced environment.
• Ability to multi-task.

PHYSICAL DEMANDS

Continuously requires fine dexterity, sitting, using vision, and hearing, and talking. Frequently requires handling. Occasionally requires standing and walking. Sedentary strength demands include exerting up to 15 pounds occasionally or negligible weights frequently; sitting most of the time.

MENTAL DEMANDS

Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, and working closely with others as part of a team. Occasionally requires noisy/distracting environment.

WORK ENVIRONMENT

The work is typically performed in an office setting, relatively free from unpleasant environmental conditions or hazards.

REASONABLE ACCOMMODATION

The City of Goose Creek is and Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to qualified individuals with disabilities to perform essential job functions. Prospective and current employee should contact Human resources to request and ADA accommodation. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

The City reserves the right to revise this position description at any time.