Customer Account Specialist

The Reynolds Company; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The Reynolds Company is seeking a Customer Account Specialist in Tyler, TX to serve as the primary contact for customers, ensuring correct product selection, pricing, and delivery. You will support outside sales and coordinate with internal teams to fulfill orders and resolve issues.

Ideal candidates have a bachelor’s degree or equivalent, strong communication skills, and experience with MS Office and ERP systems. This full-time role emphasizes accuracy, timeliness, and customer satisfaction.

Qualifications

• Requires Bachelor's degree or equivalent.
• 2+ years in operations, counter sales or electrical distribution preferred.
• Strong written and verbal communication.

Responsibilities

• Manages customer orders, changes, and cancellations via phone, fax, or other electronic channels.
• Determines pricing, delivery terms, and shipping instructions while maximizing margins.
• Provides product and technical information, expediting, and tracking missing or delayed shipments.
• Coordinates with purchasing, operations, finance, and sales to ensure timely delivery and accurate billing.
• Identifies upsell opportunities and suggests alternatives when requested products are unavailable.

Skills

Customer service

Pricing negotiation

Order management

Communication

Education

Bachelor's degree or equivalent

Tools

MS Office

ERP system

Job description

Customer Account SpecialistThe Customer Account Specialist is the primary internal contact for external customers and internal customers, including the outside sales staff. This position ensures the appropriate product is selected, ordered, and delivered to the customer based on the customers’ business needs.Key Responsibilities include:Manages customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.Determines, negotiates, and/or communicates pricing (including margins, discount, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested. Receives, analyzes and processes customer non-conformances and initiates immediate containment actions to satisfy the customer.Uses discretion and judgment when negotiating price to maximize profit margin while meeting the customer’s requirements.Researches and identifies current vendors or other sources that carry non-stock product to fill customer order. Negotiates pricing and delivery directly with these suppliers. Coordinates order placement with purchasing team.Oversees large scale customer projects/orders ensuring product availability and timely delivery according to customer project timelines and goals.Responds to customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.Analyzes system generated reports to proactively track and/or expedite the status of open orders and quotes.Provides customer with product and technical support.Acts as main point of contact between customer and internal departments to ensure customer satisfaction.Identifies opportunities to add-on or up-sell products to a customer that may benefit the customer and suggests alternative products when a customer’s requested product is not available.Works closely with operations, finance, materials management and/or outside sales to ensure timely billing, adequate inventory levels and accurate delivery.Attends internal and external training on industry products and systems offered by our vendors.Supports the quality initiatives set forth by the region.Follows all safety policies and procedures and completes the provided training.EEO/AA/M/F/Vet/Disability EmployerThe above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.Knowledge/Skills/Abilities:Bachelor’s degree or a pattern of continuing education preferred. High school diploma required. Additional experience will be considered in lieu of a bachelor’s degree or pattern of pursuing a degree.High degree of knowledge of electrical distribution operations and/or similar product knowledge; two or more years of experience in operations, counter sales or in the electrical distribution industry preferred.Effective written and verbal communication skills.Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.Basic computer skills with MS Office products preferred with thorough knowledge of the business system preferred.