Customer Service Specialist

BBJ La Tavola; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

BBJ La Tavola, based in Chicago, seeks a Customer Service Specialist to act as a liaison between customers nationwide, answering product and service questions, processing orders, and preparing correspondences to ensure customer satisfaction.

You will support the Sales team with quotes and contracts, assist showroom guests with linen selections for their events, and recommend offerings based on event design needs. Some evenings or weekends may be required.

Qualifications

• History of providing exceptional customer service.
• Friendly, professional etiquette when interfacing with customers over the phone.
• Strong work ethic and ability to manage multiple priorities in a fast-paced environment.
• Professional and friendly attitude with quick rapport-building over the phone.
• Excellent verbal and written communication abilities.
• Attention to detail and ability to multitask.

Responsibilities

• Service clients participating in online chat and field questions.
• Answer phone calls to assist customers with inquiries.
• Support Sales team with quotes, contracts, and follow-ups.
• Assist showroom customers in selecting linen options for events.
• Collect event information and analyze design needs to recommend products.
• Take payment information and other pertinent details (addresses, phone numbers).
• Open customer accounts by recording account information.
• Clarify complaints, identify causes, propose solutions, and follow up to ensure resolution.

Skills

Customer service

Phone etiquette

Written communication

Multitasking

Problem resolution

Teamwork

Tools

Microsoft Office

TEAMS

Outlook

Job description

Industry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.

Earning a reputation of prominence, we offer the very best in breadth of product, quality, and service. Ensuring our clients experience unprecedented opportunities in innovation, inspiration, and collaboration. Our unparalleled repertoire of services spans from specialty linen, linen accessories, chargers, spandex, chair décor, and set & strike production.

We take great pride in our passion for design and trends, our pursuit of fresh ideas, and our partnerships with those who share our central values of innovation, inspiration, and collaboration. It’s our privilege to help celebrate life’s momentous occasions. Whether a private dinner for two or a gala for thousands, we value each opportunity to bring beauty and joy to every experience touched by BBJ La Tavola.

SUMMARY

This position is responsible for acting as a liaison between customers and clients nationwide. This individual engages with customers by answering product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

RESPONSIBILITIES

• Service clients that participate in online chat and field questions
• Answer phone calls to assist customers calling in with inquiries
• Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above
• Assist showroom customers on selecting linen choices for their event
• Recommend product offerings or services to clients by collecting event information and analyzing event design needs
• Take payment information and other pertinent information such as addresses and phone numbers
• Opens customer accounts by recording account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Ensure excellent service standards and maintain high customer satisfaction

REQUIREMENTS

• A history of providing exceptional customer service
• Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Excellent verbal and written communication abilities
• Requires attention to accurate detail and must be able to multitask
• Ability to analyze situations and make decisions in a timely manner
• Excellent documentation and recordkeeping abilities
• Ability to work autonomously as well as within a team environment
• Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)
• Experience working in the Event or Hospitality industries a plus
• Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)