Customer Service Specialist

The Sherwin-Williams Company; Boston (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Vacation and paid time off

Job summary

The Sherwin-Williams Company, located at 26 Clayton Street Dorchester, MA, is seeking a Customer Service Specialist to help wholesale and retail customers find the right Sherwin-Williams products and resolve questions. The role emphasizes delivering excellent service while meeting store sales goals and maintaining product quality.

Responsibilities include processing transactions, stocking and tinting, assisting with deliveries, and staying informed on product features to recommend the best

Qualifications

• Minimum age 18 and legal work authorization in the USA
• Valid, unrestricted Driver's License required
• Ability to lift up to 70 lbs. occasionally
• Must be available to work evenings and weekends
• Internal Sherwin-Williams employees must meet performance and HR requirements

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately per policies
• Follow and achieve sales goals monthly, quarterly, yearly
• Stock shelves and set up displays; pull products from floor/warehouse
• Tint and mix products to customer specifications
• Assist in deliveries as needed
• Maintain in-stock, presentable areas and keep equipment clean
• Stay knowledgeable on products and options
• Comply with inventory control procedures
• Suggest improvements to drive sales

Skills

Customer service

Sales

Communication

Inventory management

Spanish

Portuguese

Delivery support

Education

High School diploma or GED

Tools

Tinting equipment

Job description

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave.

The individual selected for this role will be expected to work at Store #5314, located at: 26 Clayton Street Dorchester, MA, 02122.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish
• Ability to read, write, comprehend, and communicate in Portuguese