Customer Service Specialist

US Elogistic Service Corp; California (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay and benefits

Fast-growing, tech-forward company

Collaborative, global team culture

Room for growth in a high-impact role

CIRRO Fulfillment is an equal-opprtunt

Job summary

US Elogistics Service Corp. DBA CIRRO Fulfillment, based in City of Industry, CA, seeks a Customer Service Specialist to manage B2B client relationships, drive onboarding, adoption, and ongoing support, ensuring satisfaction and growth.

You will coordinate with Operations, Technology, and Sales to deliver seamless experiences. The role requires 3+ years in customer success or logistics, excellent communication, and Mandarin-English fluency, with on-site responsibilities at the California

Qualifications

• 3+ years in customer success, account management, or logistics operations.
• Ability to simplify complex logistics topics for clients.
• Strong communication and relationship-building skills.
• Fluency in Mandarin and English is required.

Responsibilities

• Manage relationships with a portfolio of B2B eCommerce clients as their primary contact and trusted logistics partner.
• Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
• Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
• Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
• Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
• Identify opportunities for service expansion and support client growth through value-added solutions.

Skills

Account management

Communication

Problem solving

Bilingual Mandarin/English

Education

Bachelor’s degree or equivalent in logistics/supply chain/business

Tools

WMS

Logistics platforms

Order management systems

Job description

At US Elogistics Service Corp. DBA CIRRO Fulfillment, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.

We are seeking a Customer Service Specialist to join our North American team and play a key role in driving customer satisfaction, retention, and business growth.

Location:

City of Industry, CA 91789

What You’ll Do

• Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
• Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
• Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
• Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
• Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
• Identify opportunities for service expansion and support client growth through value-added solutions.

What You’ll Need

• Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
• Fluent in both Chinese (Mandarin) and English.

Why CIRRO

• Competitive pay and benefits
• Fast-growing, tech-forward company
• Collaborative, global team culture
• Room for growth in a high-impact role
• CIRRO Fulfillment is an equal opportunity employer.