Customer Service Site Coordinator- Mt. Juliet, TN

Quipt Home Medical; Mount Juliet (TN); Hybrid; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Site Coordinator to enhance customer experiences in a supportive role. This position offers the chance to work in a dynamic environment where your communication and problem-solving skills will shine. You will be responsible for ensuring that customer needs are met efficiently, managing orders, and maintaining high standards of service. With a focus on teamwork and a positive culture, this role promises not only professional growth but also the opportunity to enjoy a balanced work-life. If you are passionate about customer service and ready to make a difference, this is the perfect opportunity for you.

Benefits

10 Paid Holidays

Generous Paid Time Off

401(k) Option

Flexible Spending Accounts

Life Insurance

Flexible Work from Home Opportunities

Casual Environment

Positive Team-Oriented Culture

Medical, Dental, Vision Insurance

Qualifications

• Must have a high school diploma or equivalent.
• Experience in warehousing or manufacturing is preferred.

Responsibilities

• Serve as the first line of communication for customers.
• Coordinate orders and maintain excellent housekeeping standards.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Team-Oriented

Education

High School Diploma or Equivalent

Job description

Customer Service Site Coordinator - Mt. Juliet, TN

General Fasteners Company | Mount Juliet, TN 37122

General Fasteners Company located in Mt. Juliet, TN is looking to hire a full-time Customer Service Site Coordinator. Are you a customer service rockstar who is ready to have your evenings and weekends free? Do you want the flexibility to both work from home and from the office? Would you like to join a stable and growing local company where there is potential for career growth? If so, please read on!

This Customer Service Coordinator position earns a competitive starting wage and we also offer great benefits and perks, such as 10 paid holidays including Black Friday, Christmas Eve, and New Year's Eve, generous paid time off (PTO), a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture. Our full-time (30+ hours per week) employees also have access to medical, dental, vision, and other insurance options.

ABOUT GENERAL FASTENERS COMPANY

Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With 11 locations in North America, General Fasteners Company continues to provide these services to numerous companies throughout North America.

General Fasteners Company continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions.

We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.

A DAY IN THE LIFE OF A CUSTOMER SERVICE SITE COORDINATOR

As a Customer Service Coordinator, you are the first line of communication for our customers. You will work on-site with the client ensuring that the materials they need are loaded and unloaded as necessary, maintain excellent housekeeping standards, coordinate orders, enter processing, and more. Whether answering simple questions or solving complex problems, you are patient and friendly. You always put yourself in the customers' shoes and listen carefully to their needs. The key to your success is that you never give up or leave anyone hanging. You are all about following through and following up. Most of our customers are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turn things around.

QUALIFICATIONS FOR A CUSTOMER SERVICE COORDINATOR

• Must have high school diploma or equivalent
• Must have a valid driver's license
• Preferred: Experience in warehousing and/or manufacturing environment
• Experience in the fastener or distribution industries is helpful

Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Customer Service Coordinator position!

WORK SCHEDULE

This position requires working Monday - Friday during typical business hours when the business clients that you support are also working.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service job, please fill out our initial mobile-friendly application. We look forward to meeting you!