Customer Service Site Coordinator

General Fasteners Company; Mount Juliet (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the fastener industry is seeking a reliable Customer Service Site Coordinator for their Mount Juliet, TN location. This role involves providing exceptional customer support while managing warehouse operations. Ideal candidates will have warehouse experience, strong communication skills, and the ability to lift heavy boxes. Enjoy competitive pay and excellent benefits, including paid holidays and health insurance options.

Benefits

Paid holidays including Thanksgiving, Christmas, and New Year's Day

Generous paid time off (PTO)

401(k) option

Flexible spending accounts (FSAs)

Life insurance

Medical, dental, and vision insurance

Casual work environment

Positive, team-oriented culture

Qualifications

• 2+ years of experience in warehouse operations, preferably in the fastener or hardware industry.
• Able to safely lift and handle boxes up to 35 pounds.
• Detail-oriented, organized, and capable of multitasking.

Responsibilities

• Provide customer service support and facilitate daily warehouse operations.
• Interact with customers via phone and email communications.
• Assist with various warehouse functions including receiving, picking, packing, and labeling.

Skills

Customer service

Communication skills

Forklift operation

Inventory management

Detail-oriented

Job description

2 days ago Be among the first 25 applicants

General Fasteners is looking for a reliable and experienced Customer Service Site Coordinator to join our team in the fastener industry. This role, located on site at our customers' location in Mt. Juliet TN is ideal for someone who thrives in a warehouse environment, has excellent customer service skills, and is familiar with the handling and distribution of fasteners and related hardware.

This Customer Service Site Coordinator position earns a competitive starting wage and we also offer great benefits and perks, such as 10 paid holidays including Thanksgiving Day, Christmas Day, and New Years Day, generous paid time off (PTO), a 401(k) option, flexible spending accounts (FSAs), life insurance, a down-to-earth casual environment, and a positive team-oriented culture. Our full-time employees also have access to medical, dental, vision, and other insurance options.

About General Fasteners

Founded in 1952, General Fasteners is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With 10 locations in North America, General Fasteners continues to provide these services to numerous companies throughout North America.

General Fasteners continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions.

We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.

A DAY IN THE LIFE OF A CUSTOMER SERVICE SITE COORDINATOR

This on-site position is based at our customers' facility and involves regular operation of a forklift as well as the physical ability to lift and move boxes weighing up to 35 pounds. As the on-site point of contact, you will be responsible for providing customer service support and facilitating daily warehouse operations. You will interact with customers both in person and through phone and email communications, ensuring their needs are met promptly and professionally. In addition to handling customer inquiries, you will assist with various warehouse functions including receiving, picking, packing, cycle counts and labeling. This role also requires adherence to all safety and quality standards established by the facility in which you are working.

Qualifications For a Customer Service Coordinator

• 2+ years of experience in warehouse operations, preferably in the fastener or hardware industry
• Strong customer service and communication skills
• Forklift operation experience
• Able to safely lift and handle boxes up to 35 pounds
• Familiarity with inventory management systems and shipping platforms
• Detail-oriented, organized, and capable of multitasking
  
  

WORK SCHEDULE

This position requires working Monday - Friday during typical business hours.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service site coordinator role, please fill out our initial mobile-friendly application. We look forward to meeting you!

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

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  Other

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  Internet Publishing

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