Customer Service Senior Assistant

Smurfit Westrock Company; Pleasant Prairie (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401 K Matching

Medical, Dental, Vision all starting

Stock Purchase Program

Tuition Reimbursement

Wellness program

Job summary

Smurfit Westrock is seeking a Senior Assistant Customer Service in Wisconsin to serve as the primary liaison between customers, sales, and operations. You will manage orders, track inventory, and coordinate with internal teams to ensure timely delivery and high customer satisfaction.

The role emphasizes relationship-building, data reporting, and proactive issue resolution within a manufacturing environment.

Qualifications

• High School diploma or GED (preferred Associate/bachelor’s degree).
• 2+ years of customer service or related manufacturing experience.
• Basic knowledge of operational procedures and tools.
• Customer‑oriented mindset focused on the customer’s best interests.
• Strong communication, collaboration, and problem-solving skills to achieve goals.
• Willingness to learn new concepts and processes.
• Organizational and time management skills.
• Ability to navigate multiple systems.

Responsibilities

• Represent Smurfit Westrock and deliver excellent service to customers.
• Facilitates quotes and provides pricing.
• Creates new item specifications/projects.
• Manage accounts through processing orders and scheduling demand on machines to meet delivery requirements.
• Proactively track order activity and inventory levels and alert staff/customers of issues.
• Handle outside purchases for services and materials required for manufacturing.
• Produce customized reports and share data with customers.
• Generate customer issues and support the Quality Manager to troubleshoot quality issues.

Skills

Customer service mindset

Strong communication

Collaboration

Problem solving

Organizational skills

Time management

Adaptability

Systems navigation

Education

High School diploma or GED

Associate/Bachelor’s degree preferred

Tools

ERP systems

Inventory management tools

Machine scheduling software

Job description

Opportunity summary: As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. Y ou will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience . You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics , production planning, and inventory management. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools t o accomplish your best work and satisfy the customer .

How you will impact Smurfit Westrock

• Represent Smurfit Westrock values and deliver excellent service through each interaction.
• Facilitates quotes and provides pricing.
• Creates new item specifications/ projects.
• Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
• Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce customized reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What you need to succeed:

• High School diploma or G.E.D. (Preferred Associate/bachelor’s degree)
• Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred)
• Basic knowledge of operational procedures and tools.
• Demonstrates a customer-oriented mindset and ability to operate with customers’ best interests in mind.
• Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great custo mer experience.
• Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise .
• Demonstrate organizational and time management skills to ensure achievement of desired results.
• Work in a fast- pace , team environ ment and partner with internal departments to achieve goals and satisfy customers.
• Ability to navigate in multiple systems.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work .
• Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program .

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.