Customer Service - Self Storage Manager

Public Storage; Wilmington (NC); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Public Storage is seeking a Property Manager to operate across multiple locations, performing a mix of indoor and outdoor duties while delivering exceptional customer service and effective storage solutions. You will manage on-site operations and ensure units are ready to rent.

As part of the role, you will inspect storage spaces, assist customers with their storage needs, and upsell packing supplies. You will handle cash, deposits, and payments, and coordinate between sites with company

Qualifications

• Experience in customer service centered sales environments.

Responsibilities

• Work independently at multiple locations, indoors and outdoors.
• Assess customer storage needs and make suggestions, including selling packing and moving supplies.
• Conduct daily storage unit inspections to ensure inventory and availability for rental.

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)