Customer Service - Self Storage Manager

Public Storage; Pennsylvania; On-site; USD 38,000 - 52,000; Full time

Job summary

Public Storage in Pennsylvania seeks a Property Manager to work independently across multiple locations, assessing customer storage needs and advising on packing supplies. Daily unit inspections ensure readiness to rent and cash handling with deposits is part of the routine.

Role requires driving between sites with a valid license; outdoor work and site maintenance are expected to keep facilities curb-appealing and ready for customers.

Qualifications

• Experience in customer service centered sales environments such as retail or service industries.
• Ability to communicate effectively and identify customer needs.
• Willingness to travel between locations and work outdoors as needed.

Responsibilities

• Assess customer storage needs and make recommendations, including selling packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability for rent.
• Audit cash drawers and handle deposits as part of daily operations.
• Assist customers with payments and make reminder/collection calls when required.

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)