Customer Service - Self Storage Manager

Public Storage; Plainfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Storage in Plainfield, Indiana, is seeking a Property Manager to work across multiple locations, combining in-store and outdoor duties. You will assess customer storage needs and suggest packing/moving supplies, while performing daily inspections to ensure units are ready to rent and maintained.

A valid driver’s license is required for travel between sites. Responsibilities include cash handling, deposits, and helping customers stay current on payments.

Qualifications

• Experience in customer service-centered sales environments such as retail, restaurant, fast food, or other service-based companies.

Responsibilities

• Assess customer storage needs and upsell packing supplies.
• Sell packing and moving supplies when appropriate.
• Conduct daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits.
• Assist customers with timely payments and make reminder/collection calls when required.

Skills

Customer service

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)