Customer Service - Self Storage Manager

Publicstorage; Medford (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Storage is seeking a proactive Property Manager to oversee daily operations at multiple sites. You will assess customer storage needs and recommend packing supplies, driving occupancy through service and sales.

Position requires a valid driver's license and willingness to travel between locations. Responsibilities include unit inspections, cash handling, payments collection, and maintaining clean, inviting properties.

Qualifications

• Background in customer service or sales from retail/restaurant/fast food or service industries.
• Ability to transport items up to 35 pounds.
• Driver's license and own vehicle required to travel between locations.

Responsibilities

• Assess customer storage needs and suggest options, including selling packing and moving supplies.
• Perform daily storage unit inspections to confirm inventory and availability for rental.
• Audit cash drawers and make bank deposits as part of daily business.
• Help keep customers current with payments and make reminder/collection calls when required.
• Walk/drive between locations, perform cleaning and maintenance to keep spaces and grounds appealing.

Skills

Customer service

Sales experience

Retail experience

Job description

Our Property Managers get to work independently at multiple locations; spending time both inside and outside

We assess customer storage needs and make suggestions, including selling packing and moving supplies

Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent

Auditing cash drawers and making bank deposits are part of the daily business

We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

Ability to transport lift/move items weighing up to 35 pounds

Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors

Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies

Transportation

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business (mileage reimbursement available)

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion