Customer Service - Self Storage Manager

Public Storage; Lynnfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Public Storage is seeking a Property Manager who can work independently across multiple locations, assess storage needs, and suggest packing supplies. You will perform daily unit inspections and ensure spaces are ready to rent, while handling cash deposits and payment reminders as part of daily duties.

The role requires driving between sites, physical tasks, and clear communication with customers to drive rentals and revenue. Training will cover inventory, maintenance, and security procedures.

Qualifications

• Experience in customer service centered sales environments.
• Ability to perform daily inspections and ensure inventory.
• Must have valid driver's license and own vehicle.

Responsibilities

• Assess customer storage needs and make suggestions, including selling packing and moving supplies.
• Daily storage unit inspections to confirm inventory and availability.
• Auditing cash drawers and making bank deposits as part of daily routine.
• Help customers stay current with payments and perform reminder/collection calls when needed.

Skills

Customer service

Sales experience

Independent work

Outdoor work

Tools

Cash handling

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)