Customer Service - Self Storage Manager

Publicstorage; Kapolei (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Storage is hiring a Property Manager to operate across multiple facility locations in Hawaii. You will assess storage needs, upsell packing supplies, perform daily unit inspections, and handle cash deposits with accuracy.

The role requires driving between sites, maintaining exterior grounds, and providing friendly service to customers. Candidates come from customer-service or sales backgrounds, with the drive to work independently and meet revenue and occupancy targets.

Qualifications

• Experience in customer service oriented sales environments.
• Ability to upsell packing supplies and moving materials.
• Strong communication and problem-solving skills.

Responsibilities

• Inspect storage units daily to ensure inventory and readiness.
• Audit cash drawers and make bank deposits.
• Assist customers in staying current on payments and perform reminders/collections as needed.
• Assess customer storage needs and suggest packing and moving supplies.
• Work independently across multiple locations and travel between sites.

Skills

Customer service

Sales experience

Retail experience

Driver's license

Job description

Our Property Managers get to work independently at multiple locations; spending time both inside and outside

We assess customer storage needs and make suggestions, including selling packing and moving supplies

Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent

Auditing cash drawers and making bank deposits are part of the daily business

We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

• Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

• Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.