Customer Service - Self Storage Manager

Public Storage; Novi (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

Mileage reimbursement

Benefits package

Bonuses

Job summary

Public Storage is hiring Property Managers to work independently across multiple locations, assessing customer storage needs and guiding purchases of packing supplies. You will inspect units daily to ensure readiness and manage cash handling as part of a dynamic team.

Applicants should have prior customer service experience, a valid driver license, and be willing to travel between sites; mileage is reimbursed. Flexible full-time schedules and a strong benefits package are included.

Qualifications

• Experience in customer service in retail, restaurant, or service industries.
• Must have a valid driver s license and your own vehicle for travel between locations.

Responsibilities

• Assess customer storage needs and upsell packing and moving supplies.
• Perform daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits as part of daily operations.
• Help customers stay current with payments and make reminder/collection calls.

Skills

Customer service

Driver license

Job description

Public Storage is the self-storage industry leader and we are Hiring Now!

Earn $16.00 Per Hour

Total Rewards package available to our team:

• We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
• Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
  • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
  • Company paid life, accidental death insurance, and exclusive vendor discounts
• Mileage reimbursement is provided when traveling between properties or other work-related tasks
• Our Property Managers have the opportunity to earn performance-based bonuses!

Job Description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Qualifications

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

Additional Information

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.