Customer Service (Security)

AAPC; Pensacola (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance guest experiences. This role is crucial for ensuring guest safety and satisfaction through genuine interactions and maintaining a clean environment. The ideal candidate will thrive in a fast-paced setting, demonstrating effective communication and multitasking abilities. They will work collaboratively with the team while taking initiative when needed. If you are enthusiastic, friendly, and ready to make a difference in a vibrant atmosphere, this opportunity is perfect for you!

Qualifications

• Must effectively communicate with guests and management.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Engage with guests and maintain a clean environment.
• Use de-escalation methods during stressful events.

Skills

Effective communication

Multitasking

Teamwork

Problem-solving

Customer service

Physical stamina

Education

High School Diploma or equivalent

Job description

Job Summary:

A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.

Essential Job Functions:

1. Engage in genuine interaction with guests
2. Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take appropriate steps to avoid potential threats or problems
3. Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities
4. Use a de-escalation method during a stressful event and have the ability to approach a situation with a nonaggressive and calm attitude to prevent the issue from intensifying
5. Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest’s safety is our number one goal
6. Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance

Essential Qualifications and Experience:

1. Ability to effectively communicate with guests, peers, and management
2. Ability to multitask, and take ownership of the different tasks that are assigned
3. Ability to work as part of a team and take initiative independent of direct supervision
4. Must be able to work in a fast-paced environment
5. Enthusiastic, friendly, and energetic when talking to guests and coworkers
6. Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional stooping, kneeling, crouching, and climbing ladders
7. Must be able to lift 50+ pounds
8. High School Diploma or equivalent
9. Military/Law Enforcement/ First Responder experience is a plus
10. Willingness to work peak hours including nights, weekends and holidays
11. Ability to work in a warm/hot environment