Customer Service & Scheduling Specialist

Vail Valley Partnership; Colorado; On-site; USD 30,000 - 34,000; Full time

Job summary

SteamMaster Restoration and Cleaning, LLC in Colorado is hiring a Customer Service Representative to be the friendly first contact for clients. You will handle calls, emails, and in-person inquiries with warmth and professionalism.

The role includes scheduling appointments, dispatching field teams, and supporting project coordination, all while upholding a customer-first mindset and contributing to our 47-year reputation in the Central Colorado Rockies.

Qualifications

• Answer calls, emails, and in-person inquiries with a warm and professional tone.
• Schedule appointments and dispatch field teams efficiently.
• Support restoration and cleaning teams by managing customer communication.
• Handle documentation and assist with project coordination.
• Represent the SteamMaster brand with care, confidence, and a customer-first mindset.
• Strong communication and organizational skills.
• Ability to remain calm and helpful under pressure.
• Prior customer service experience preferred.
• Comfortable using computers, scheduling tools, and phone systems.
• A team player with a can-do attitude.

Responsibilities

• Answer calls, emails, and in-person inquiries with warmth and professionalism.
• Schedule appointments and dispatch field teams efficiently.
• Coordinate communication between customers and restoration/cleaning crews.
• Assist with documentation and project coordination.
• Uphold the SteamMaster brand with customer-first mindset.

Skills

Communication

Organization

Customer service

Computer skills

Scheduling tools

Phone systems

Team player

Calm under pressure

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

SteamMaster Restoration and Cleaning, LLC in Colorado is hiring a Customer Service Representative to be the friendly first contact for clients. You will handle calls, emails, and in-person inquiries with warmth and professionalism.

The role includes scheduling appointments, dispatching field teams, and supporting project coordination, all while upholding a customer-first mindset and contributing to our 47-year reputation in the Central Colorado Rockies.