Customer Service Scheduler

Readiness Management Sup; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Readiness Management Support at Al Udeid Air Base coordinates customer service appointments, work orders, and service requests to ensure efficient operations and high satisfaction. The role serves as the primary contact between customers, service teams, and management, ensuring schedules are accurate and resources allocated effectively in a demanding environment.

The position requires a high school diploma (associate degree preferred) and 1–2 years in customer service, scheduling, dispatching,

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1–2 years of experience in customer service, scheduling, dispatching, or administrative support.

Responsibilities

• Schedule, coordinate, and track customer service appointments, work orders, and service requests.
• Serve as the primary point of contact for customers regarding scheduling inquiries, changes, and updates.
• Maintain accurate scheduling records and documentation in designated systems and databases.
• Communicate daily schedules, changes, and priorities to service personnel and supervisors.
• Monitor workload and adjust schedules to accommodate urgent requests, operational changes, or mission requirements.
• Ensure compliance with base policies, security procedures, and contractual requirements.
• Provide professional customer service while resolving scheduling conflicts and addressing customer concerns.
• Generate reports related to service schedules, productivity, and customer service metrics as required.
• Coordinate with multiple departments to ensure timely and efficient service delivery.
• Support continuous improvement efforts by identifying scheduling inefficiencies and recommending solutions.

Skills

Customer service

Scheduling

Dispatching

Administrative support

Education

High school diploma or equivalent

Associate degree preferred

Tools

Scheduling software

Databases

Job description

The Customer Service Scheduler is responsible for coordinating, scheduling, and managing customer service appointments, work orders, and service requests to ensure efficient operations and high customer satisfaction at Al Udeid Air Base. This role serves as a primary point of contact between customers, service teams, and management, ensuring schedules are accurate, resources are allocated effectively, and service commitments are met in a fast-paced, mission-critical environment.

ESSENTIAL JOB FUNCTIONS

• Schedule, coordinate, and track customer service appointments, work orders, and service requests.
• Serve as the primary point of contact for customers regarding scheduling inquiries, changes, and updates.
• Maintain accurate scheduling records and documentation in designated systems and databases.
• Communicate daily schedules, changes, and priorities to service personnel and supervisors.
• Monitor workload and adjust schedules to accommodate urgent requests, operational changes, or mission requirements.
• Ensure compliance with base policies, security procedures, and contractual requirements.
• Provide professional customer service while resolving scheduling conflicts and addressing customer concerns.
• Generate reports related to service schedules, productivity, and customer service metrics as required.
• Coordinate with multiple departments to ensure timely and efficient service delivery.
• Support continuous improvement efforts by identifying scheduling inefficiencies and recommending solutions.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1–2 years of experience in customer service, scheduling, dispatching, or administrative support.

ADDITIONAL REQUIREMENTS

• Must possess a valid U.S. Driver's License
• Possess a valid U.S. Passport (preferred)
• Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
• Able to obtain and maintain a valid Residency Visa for Qatar
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Must be able to endure long hours, exposure to weather and hazardous conditions.

TRAVEL: 100%, in deployed location.

SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance.

Intrepid Acquisition Holdings, LLC www.intrepidgs.com Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. Intrepid Acquisition Holdings, LLC. ("IAH" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. At Intrepid Global Solutions, we lead the way in mission-critical support where others can not or will not. With over 65 years of expertise supporting defense and national security missions, Intrepid Global Solutions excels in contingency operations, air traffic management, logistics, facilities management, information technology, and engineering services. Operating across 110+ locations in 27 countries, we are renowned for navigating the most challenging environments. Certified in ISO and NIST standards, we provide reliable, mission-critical solutions to both U.S. and international government agencies, ensuring success in every global mission. Unrivaled Commitment. Global Solutions.